Technician, Occupancy & Facilities

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role

Maintain continuous and efficient operation of the applications and servers, guarantee the security of the information in the network with its corresponding support, train and allow to be trained in capabilities documented in IT capability matrix.

What You Will Do

• Ability to interact and resolve the technical computer issues and Services related to EUC Devices with good customer-oriented service to Harman employees
• Break/Fix Activities - Resolve Incidents and Problems associated with End User Computing Devices, provide Break/Fix support, advice and assistance to employees
• The Support Specialists is responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUC Devices.
• Hands & Eyes Support for servers, routers, switches. Basic understanding of networking and ability to support remote network team to troubleshoot devices 
• Basic printer support, Basic VOiP equipment, Support for mobile devices
• Install and troubleshoot the VPN client like the Cisco connect. Webex, Jabber installation and troubleshooting. 
• Installation, configuration and troubleshooting Desktop + laptop, hardware and software like Windows, Linux and scanner, printer, fax, VOIP phones
• Installation, good troubleshooting skills of desktop client applications like MS Office, Acrobat, AutoCAD, Java, VPN Software, Symantec Antivirus, Visio, dameware, PDF creator, WebEx etc.
• Basic understanding of OS, application deployment solutions like Netinstall or Microsoft Deployment services, SCCM.
• Knowledge of support for Mobile devices, with focus on Android
• Basic Administration of windows 2003, 2008, 2012 Server, Active directory, File server, DFS rights, DHCP, DNS, WINS.
• Hands & Eyes support for Data Center activities like HP Server Hardware rack mounting and troubleshooting physical hardware, tape change, UPS, Air condition validation
• Understanding or knowledge of RAID, Storage SAN, NAS, backup tape technologies.
• Knowledge in network – LAN, WAN, functionality of switches, routers, firewalls and VPN
• Resolve L2 incidents end-user related support for site personnel as escalated by the Central IT Help Desk.  
• Ability to provide remotely support and coordinate with the Central Help Desk (level 1 issues) or assigned to the on-site IT Site Administrator for advanced / on-site issues.
• Provide support to VIP users with excellent communication and adherence to ITIL process.
• Responsible for all back-end IT administration located at the facility, 
• Hands & Eyes support includes all the local computers email, authentication, and backup servers, network infrastructure, switches, routers, network data connections and other basic systems administration tasks (backup administration, and Printer/ Scanner administration etc.).  
• Have good communication with all other Corporate Information Technology personnel to ensure standardization and compliance between sites.
• Work closely with Corporate Information Technology department to identify and address facility related technology requirements.  
• Provide device installation, initial instructions on hardware/software and problem resolution.
• Provide excellent customer support for Desktops, laptops, mobile and printers. Such devices will be supported through in-warranty support from local vendors or using available spares, or in event of non-warranty replacement, through a local OEM. Harman will be responsible for warranty support. For replacement of equipment.
• Support the Campus Locations on an 8x5 basis and be available to provide 24x7 on call support for manufacturing production support
• Ensure proper maintenance and operation of the data center and its components.

What You Need to Be Successful

• Initiative
• Innovation
• Effective communication
• Adaptability
• Orientation to quality
• Customer orientation
• Orientation to profitability
• Management through processes and indicators

Bonus Points if You Have

• Leadership.
• Change Orientation.
• Collaboration.
• Judgment.
• Result Driven.
• Analytical.
• Problem solving skills.
• SAP Knowledge

What Makes You Eligible

• 1 years of experience supporting companies with more than 30 physical and virtual Windows servers
• 1 year of experience in supporting transnational companies.
•  Experience for negotiation with suppliers for 1 year.
• Proven experience for the development and execution of the data center's technological renewal strategy.
•  Professional career related to information technologies.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.