Minimum of a Master's degree in a quantitative field such as Engineering, Economics, Econometrics, or Statistics., At least 3 years of experience in data analytics, including data mining, modeling, and visualization techniques., Proficiency in data tech stacks like SQL, Microsoft Power BI, Databricks, and Python/R., Strong communication skills to explain complex data insights to stakeholders..
Key responsabilities:
Lead data projects from inception to completion, collaborating with stakeholders to define objectives and develop solutions.
Develop and maintain data models and KPIs to monitor performance and drive improvements.
Analyze operational and financial data to identify trends and opportunities for business performance.
Train and mentor stakeholders to enhance data literacy and empower effective data usage.
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Welcome to 5CA.
We’re pioneers of work-from-home global CX in any language, anywhere, any time, for any of your customers. We bring together the best people, processes and technology to deliver customer experience free from barriers, geography and limits.
We help improve customer spend and advocacy through CX that wins hearts, minds and wallets.
Please be aware that we are currently only able to consider candidates from South Africa for this position.
As a Data Analyst, you will play a key role in transforming raw data into actionable insights that drive strategic decisions across the organization. You will collaborate with internal and external stakeholders to develop data solutions, optimize reporting workflows, and provide analytical support to improve business outcomes. Your work will go beyond reporting—identifying trends, building scalable data models, and enabling teams to make data-driven decisions with confidence. As a subject matter expert in data and analytics, you will take ownership of projects, ensuring accuracy, efficiency, and business impact. You will also play a role in improving data literacy across teams, helping stakeholders understand and effectively use data to optimize their operations.
Responsibilities
Lead data projects from inception to completion, working closely with stakeholders to define objectives, gather requirements, and develop scalable solutions
Develop and maintain robust data models, KPIs, and metrics to monitor performance, identify opportunities, and drive continuous improvement
Optimize and automate reporting workflows, ensuring data accessibility and efficiency in decision-making
Analyze operational, financial, and customer data to uncover trends, risks, and opportunities that impact business performance
Act as a key liaison between technical teams (engineering, data science) and business teams, translating complex data requirements into practical solutions
Create and maintain dashboards and reports in Power BI and other visualization tools, ensuring adoption and usability
Provide strategic recommendations based on deep-dive analysis, helping stakeholders make data-driven decisions
Ensure data quality and integrity, proactively identifying and resolving inconsistencies or inaccuracies
Contribute to process improvement initiatives, leveraging data to enhance efficiency and scalability across teams
Train and mentor stakeholders to improve data literacy, empowering teams to interpret and leverage data effectively
Stay up to date on industry trends, new technologies, and best practices in data analytics and business intelligence
About You
You are located in South Africa
Minimum of a Master's degree in a quantitative field such as Engineering, Economics, Econometrics, Statistics or other
Prior experience of minimum 3 years in the field of data analytics
Experience in data mining, modelling, manipulation and visualization techniques
Experience in data tech stacks (SQL, Microsoft Power BI, Databricks, Python/R etc.)
Business acumen: you understand a growing company's needs, can work under pressure, and can help empower and enable us to grow further by utilizing data effectively (creative use of data to build new products/solutions)
Collaborative spirit (team up naturally with like-minded Data Geeks at 5CA and other teams)
Effective communication & presentation skills (ability to explain complex ideas and analysis to stakeholders)
Great sense of ownership and accountability (deliver projects/products end-to-end)
Excellent problem-solving skills and the ability to analyze processes, identify root-causes, and recommend solutions quickly.
You are available to work in the CET time zone.
Technical Requirements
A minimum internet speed of 10 Mb/s download and 10 Mb/s upload internationally.
A minimum of 8 GB RAM
A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
An Intel Core i5-8260U or better/similar.
A smartphone usable for two-factor authentication that runs at least:
Android 8.0 or newer
Apple iOS 15.0 or newer
We Offer
The flexibility to work 100% remotely with no wasted commute time and travel costs
A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
Innovative digital tools, and continuous opportunities for learning and development
Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
Location-specific benefits
Required profile
Experience
Industry :
Facility Management
Spoken language(s):
English
Check out the description to know which languages are mandatory.