Manager of Platform Engineering

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Responsibilities and Duties:

Strategic Integration Leadership:  

• Provide strategic and technical leadership to seamlessly integrate diverse business units into Fullsteam's payment platform.

• Optimize API integration, maintain PCI compliance, and drive IT best practices to enhance post-merger strategies.

Quality Standards and Alignment:

• Oversee the integrator certification process, ensuring all integrations meet Fullsteam's quality standards and align with the company's strategic goals.

• Align the technical aspects of integration with platform capabilities, promoting efficiency and excellence.

 Compliance and Data Security:

• Play a pivotal role in upholding data security and ensuring robust PCI compliance throughout the integration process.

 Process Optimization:

• Streamline integration processes for consistent and efficient outcomes, regularly updating projects and facilitating smoother post-merger strategies.

General Requirements

• Adapts to changing priorities and business needs by willingly taking on additional tasks and responsibilities as assigned by management.

• Must work the hours and location as assigned by management.

• Demonstrates commitment to upholding company standards and values by consistently following all company policies, procedures, and guidelines.

Skills and Competencies:

Leadership Skills

• Strategic Thinking: Capacity to think ahead, set clear goals, and develop long-term plans to achieve organizational objectives.

• Ethical Leadership: Demonstrates integrity, honesty, and transparency in all actions and decisions, serving as a role model for ethical behavior within the organization.

• Team Building: Capable of bringing together diverse individuals, fostering a positive team environment, and promoting collaboration and teamwork.

• Motivation and Inspiration: Able to inspire and motivate others towards achieving common goals, providing vision and direction to the team.

• Empowerment: Skillful in delegating tasks and responsibilities, empowering team members to take ownership and initiative in their roles.

• Coaching and Development: Dedicated to the growth and development of team members, providing constructive feedback, mentoring, and opportunities for learning and advancement.

• Conflict Resolution: Proficient in managing conflicts and disagreements within the team or organization, facilitating constructive dialogue, and finding mutually beneficial solutions.

• Innovation: Encourages creativity and innovation, fostering a culture of continuous improvement and adaptation to drive organizational success.

• Decision Making: Skilled at making sound decisions under pressure, considering all relevant factors and potential consequences.

• Problem-Solving: Ability to analyze complex situations, identify problems, and develop effective solutions.

• Emotional Intelligence: Awareness of one's own emotions and the ability to empathize with others, fostering strong interpersonal relationships and effectively managing emotions in challenging situations.

• Adaptability: Flexible and able to adapt to changing circumstances, environments, and priorities, while maintaining focus on overarching objectives.

• Resource Management: Efficiently allocates resources, including time, budget, and personnel, to optimize productivity and achieve strategic objectives.

• Crisis Management: Demonstrated ability to remain calm and composed in high-pressure situations, leading the team effectively through crises and uncertainty.

Other Skills and Competencies:

• Demonstrated ability to lead complex technical integrations.

• Strong experience with SQL Server.

• Quick and relentless learner, adaptable to unfamiliar situations and tasks.

• Analytical, curious, and open to change.

• Skilled in developing specific goals and plans to prioritize, organize, and accommodate work responsibilities and meet business deadlines.

• Ability to effectively speak, write, and understand the English language. Excellent written and verbal communication skills with the ability to communicate with leadership staff, cross functional teams, and external sources.

• Ability to use computers and computer systems to navigate databases, enter data, and process information.

• Ability to understand software products, including but not limited to Microsoft Office.

Experience and Education Requirements:

• Bachelor’s degree in computer science, Software Engineering, Management Information Systems, or a related field. Equivalent work experience (4+ years) in software/integration can substitute for a degree; an M.B.A. is a plus.

• At least five (7) years of progressive experience demonstrating proficiency in REST & SOAP APIs, SQL Server, and Jira’s Service Project and utilizing Agile/Scrum software methodologies and tools.

• Prior experience as a lead project engineer is preferred. 

• Strong understanding of the payments industry, including Credit Card Ecosystem, Tokenization, Payments Processing, Digital Wallets, PCI-DSS, and more.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.