Offer summary

Qualifications:

Clinical experience, preferably in applicable departments., Experience in direct customer contact, especially in training and support roles., Knowledge of anatomy and expertise in business software solutions., Associates degree in Imaging Technologist field or a four-year degree preferred, or minimum of 5 years of industry experience..

Key responsabilities:

Perform effective configuration and training of Merge clinical applications with end users.

Conduct system configuration, acceptance testing, and end-user training.

Develop documentation and training materials to support deployment and training.

Identify and communicate possible improvements in work processes for customers and peers.

Job description

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

Working under minimal supervision, this position performs effective configuration and training of Merge clinical applications with customer end users. These tasks are conducted on customer sites as well as remotely, and in the Merge classroom.

Essential Job Duties

Develop and maintain a mastery of Merge applications in order to provide high quality user training which promotes optimal product utilization. Cross trains on Merge product lines.

Understand the applicable clinical work environments and related customer needs in order to successfully integrate the system solution into their workflow and make intelligent recommendations toward the improvement of overall department efficiency through training and education.

Ensure successful implementation and roll out training of the system by conducting system configuration, acceptance testing, end-user training, and follow-up support and training, as needed.

Develop documentation and training materials required to support deployment and internal/ external training.

Quality: Understands that projects worked on may have a direct impact on patient safety. Understands the types of defects that may be encountered as part of job responsibilities.

Security: Understands that all patient information that may be encountered is to be treated as confidential and not to be disclosed under any circumstances.

Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education.

Identifies and communicates possible improvements in the work process for customers and peers.

Performs other duties as assigned by immediate supervisor or upper management.

Basic Qualifications

Clinical experience, preferably in the applicable departments. Experience in direct customer contact, especially in a training and support roll and willingness to travel extensively (75% +).

Knowledge of anatomy.

Expertise in a variety of personal computer and business solutions software (Microsoft office apps, etc.).

Good communication skills, professional demeanor, appreciation for customer needs balanced with company interests. Ability to establish effective internal, customer, and vendor relationships.

Self-starter demonstrating initiative to develop creative solutions to address project and customer needs. Flexibility and commitment to contribute as needed to the success of the project.

A valid driver’s license and safe driving record is required.

Education Requirements

Associates degree in Imaging Technologist field, four-year degree from accredited college or university preferred or minimum of 5 years of industry experience.

Work Environment

The work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Office environment; temperature controlled

 Travel – 0-75%

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.

Merative participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

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