VP of Strategic Accounts (London)

The mission of the Client Services team is to position Invisible as the trusted advisor to the leadership teams of the world’s most influential organizations, helping them translate innovation into seamless execution. We begin by deeply understanding our clients’ needs and then translate those needs into seamlessly integrated ‘human + technology’ solutions that can unlock exponential business value.

As a VP of Strategic Accounts, you will play a critical role in launching, maintaining and expanding client relationships within Invisible’s most strategic accounts. You’ll act as a thought partner to senior executives at some of the world's most influential companies, helping them navigate complex technical and operational challenges facing their organizations.

You will own a small set of multi-million dollar ARR accounts (3 - 5), and focus on solving problems for which there is no “off-the-shelf” or “cookie-cutter” solution. You’ll be challenged to find the root cause of the problem and develop solutions leveraging Invisible’s unique capabilities.

As such, this is not a “cookie-cutter” account management role - you’ll have a high degree of autonomy in how you shape this role. Critical to your success will be the ability to build trust-based relationships with both your clients and cross-functional teams at Invisible (Growth, Operations, Technology, Finance, and Marketing).

What You’ll Do

• Engage with Client Leadership: Serve as the primary point of contact for executive leadership at existing and prospective clients, establishing trusted advisory relationships.
• Scoping & Business Development: Work with leadership to engage identified new client opportunities, leading early-stage discussions, understanding client needs, and defining business solutions that leverage Invisible’s capabilities.
• Pilot Oversight & Execution: Design, oversee, and execute pilot programs to validate solutions and demonstrate tangible business value to clients.
• Contract Negotiation & Closure: Drive contract negotiations, working closely with internal stakeholders to ensure deals align with business objectives and client requirements.
• Account Growth & Expansion: Once engaged, own and manage the client relationship, identifying new opportunities within the organization and expanding Invisible’s footprint through additional solutions and services.
• Strategic Account Planning: Lead the account planning process, collaborating with internal teams to align business objectives with client needs and developing strategies for long-term engagement.
• Cross-functional Collaboration: Work closely with Growth, Operations, Product, and Technology teams to ensure seamless service delivery and customer success.
• Customer Advocacy & Retention: Maintain high levels of customer satisfaction and advocacy, ensuring Invisible’s solutions are driving meaningful impact and business results.
• Renewal & Expansion Management: Manage contract renewals and expansions, ensuring continued alignment with the evolving needs of the client.

What We Need

• Experience & Expertise: At least 12 years of experience in quota-carrying sales and strategic account management roles at Managed Services, Professional Services, or SaaS companies.
• Strategic & Consultative Approach: Strong ability to understand complex business challenges and craft tailored solutions.
• Executive Presence & Communication: Proven ability to build trust with C-suite executives, present business cases, and navigate enterprise sales processes.
• Negotiation & Deal Structuring: History of successfully negotiating complex enterprise deals (>$10M ARR) and managing long-term relationships.
• Operational Acumen: Ability to oversee and manage pilot programs, ensuring operational feasibility and business impact.
• Autonomy & Adaptability: Ability to operate independently with a high degree of ownership and accountability.
• Travel Flexibility: Willingness to travel at least 50% and up to 75% of the time.

This role combines strategic account management with business development, ensuring that Invisible’s most valuable client relationships are nurtured and expanded. You will have the opportunity to drive impact, shape our client engagement strategy, and play a pivotal role in scaling our presence within key industries.

What’s In It For You

Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.

An Invisible Talent Acquisition Partner can provide more information on which locations are included in each of our geographic pay tiers during the interview process. For candidates outside the U.S., compensation will be adjusted to reflect local market conditions and cost-of-living differentials.

Bonuses and equity are included in offers above entry level. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process.

What It’s Like to Work at Invisible:

At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI.

We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in.

Country Hiring Guidelines:

Invisible is a remote-first organization and hires new team members in countries around the world. Although many of our roles are fully remote, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Accessibility Statement:

We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email. 

Equal Opportunity Statement:

We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.