Staff Solutions Architect

Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab’s Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.

The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations.

This role provides technical guidance and support throughout the entire sales cycle. Solution Architects can help shape and execute a strategy to build mindshare and broad use of the GitLab platform with customers by becoming the trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Candidates should also have a demonstrated skill to think strategically about business, products, and technical problems.

What you'll do

• Technical Guidance and Mentorship

  • Build and deliver high-value and reusable enablement content that measurably improves the team’s effectiveness and execution on a regular basis.
  • Sustain mentorship for specific members of the Solutions Architecture team to improve our technical win rate, increase NetARR, fostering a culture of continuous learning and improvement.
  • Guide Solution Architect team members through complex customer opportunities and activity.
  • Advise Solution Architect team members on Technical Close Plans and Customer Success Planning strategies and patterns leading to shorter sales cycles and faster product adoption.
  • Run high-value SA activity enablement sessions with team members, both new (training) and existing (best practices) (e.g., Value Stream Workshops, Day in the Life, Duo Workshops, etc.)

  Cross-Functional Collaboration and driving innovation

  • Consolidate Field Feedback to drive product roadmap discussions (outside-in) and be informed of the product roadmap for at least one product area, and inform team members of changes to come in the near term.
  • Be the DRI for a Subject Matter Expert Group in a region.
  • Architect innovative solutions leveraging 3rd party and GitLab technologies that lead to new use cases and revenue opportunities.
  • Build connections/relationships with key regional/geo partners, alongside the Ecosystem SA team.

  Customer Engagement and Solution Ownership

  • Serve as the primary technical point of contact for high-value customers, ensuring high customer satisfaction, solution adoption and success rate of renewals or upsells.
  • Lead efforts to identify potential risks in architectural design and ensure compliance with industry standards and regulations

  Thought Leadership and Evangelism

  • Maintain a positive personal brand through GitLab-relevant participation in channels such as conferences, blogging, social media, or volunteering for external technical committees or communities of practice.
  • Develop and drive the strategic technical vision for large-scale, complex projects, ensuring alignment with GitLab’s overall business objectives

What you'll bring

• Technical proficiency with deep understanding of cloud architectures (AWS, Azure, GCP), containerization, DevOps practices and modern software development frameworks and languages
• Ability to define clear outcomes and expectations that align with high-level organizational goals.
• Experience leading and mentoring technical and cross-functional teams
• Proven ability to collaborate and communicate effectively with senior stakeholders, including executives and business leaders (internal and external)
• Ability to emphasize thought leadership and strategic decision-making in order to lead initiatives

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Hiring process

• Candidates can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

  • Selected candidates will be invited to schedule a screening call with our Global Recruiters.
  • Next, candidates will be invited to schedule a first interview with the SA team Manager.
  • Candidates may be invited to schedule an interview with a Solutions Architect peer or other SA team Manager.
  • Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide.
  • Candidates may be invited to additional interviews.
  • Successful candidates will be made an offer after references are verified.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.