Market & Competitive Intelligence Manager

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

LivePerson is looking for a strategic, insight-driven Market & Competitive Intelligence Manager to join our growing Insights & Influencer team. You will play a pivotal role in shaping how LivePerson competes and wins in the market by delivering high-impact, actionable intelligence to Marketing, Sales, Product, and Executive leadership.

This is not a task-oriented role. We are looking for a thought partner and builder — someone who knows how to scale insight-driven systems, shape compelling narratives, and drive strategic decisions across go-to-market functions.

You will:

• Lead Competitive & Market Intelligence: Build a holistic understanding of our competitive landscape — analyzing competitors, market trends, emerging technologies (CCaaS, SaaS, AI), and evolving buyer needs.
• Drive Strategic Enablement: Design and deliver compelling battlecards, objection-handling resources, win/loss insights, and other tools that empower Sales and Customer Success to confidently win deals and retain customers.
• Create Scalable Intelligence Systems: Establish repeatable processes to collect, synthesize, and distribute insights across the business — enabling faster, smarter decision-making.
• Be a Strategic Advisor: Partner with Product, Sales, and Marketing leadership to influence messaging, roadmap, and market positioning based on intelligence findings.
• Translate Data into Action: Combine qualitative insights and quantitative data to guide product go-to-market strategies and refine customer-facing narratives.
• Own Win/Loss Program: Run and operationalize our win/loss feedback loop — turning deal-level learnings into organizational action.
• Shape Market Positioning: Help define and evolve how LivePerson is positioned in the AI, automation, and contact center space — ensuring we lead the narrative, not follow it.
• Partner with Analyst Relations: Support analyst engagements and research cycles with compelling narratives and insights that increase LivePerson’s influence and visibility.
• Drive Thought Leadership: Collaborate on external content, event support, and internal messaging that differentiates LivePerson and supports our role as industry leaders.

You have:

• 5–7+ years experience in competitive intelligence, product marketing, strategy, or GTM enablement, ideally within the B2B SaaS, CCaaS, or AI sectors.
• Proven ability to scale competitive and market intelligence programs that directly influence product, sales, and marketing strategy.
• Deep understanding of buyer behavior, sales cycles, and what truly moves the needle in complex, enterprise sales motions.
• Experience turning structured and unstructured data into clear insights, and insights into action — not just reports.
• Strong collaboration skills — you thrive working across functions and influencing without authority.
• Track record of delivering sales tools that are adopted, loved, and make an impact (e.g. battlecards, kill sheets, objection handling, win/loss decks).
• Comfort in storytelling, positioning, and narrative-building — not just analyzing data.
• Familiarity with tools like Gong, Tableau, Salesforce, or other competitive intelligence and enablement platforms.
• You are naturally curious, insight-obsessed, and driven by outcomes — not checklists.

Nice to Have:

• Experience working in or with contact center technology, AI agents, CX platforms, or conversational commerce tools.
• Background in product marketing or strategic messaging — bonus if you’ve helped launch or reposition products before.
• Previous ownership of a win/loss program or competitive war room function.

Success Looks Like:

• You build a trusted, go-to internal intelligence hub for our Sales, Marketing, and Product teams.
• Competitive tools you create are used consistently across the field and tied to measurable deal impact.
• Your insights shape GTM sales plays, product and solution marketing decisions and content,  product roadmap, messaging strategy, and C-suite decisions.

You lead the narrative — proactively identifying opportunities to differentiate LivePerson and define market categories.

Benefits:

The salary range for this role will be between $110,000 to $130,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Why you’ll love working here: 

This is a high-visibility, high-impact role where your thinking will influence how we win in a fast-evolving industry. You’ll be at the center of AI innovation, competitive strategy, and customer insight — helping shape the future of how brands and consumers connect.

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. 

If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

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