Offer summary

Qualifications:

Previous experience in customer support, especially in healthcare or service-oriented environments., Strong written and verbal communication skills with an emphasis on empathy., Proficient in CRM tools and healthcare-related software, fluent in English and Spanish., Strong problem-solving skills and attention to detail, with the ability to work independently..

Key responsabilities:

Support patients through their healthcare journey by addressing inquiries and providing assistance.

Ensure patients can fully utilize the platform for their medical needs.

Monitor product performance to identify potential failures or areas for improvement.

Provide technical support and analyze product data to resolve issues affecting user experience.

Job description

Who are we:

BrainHi team members have the opportunity to impact thousands of lives, every day, by promoting preventative healthcare in patients using technology. Our organization is made up of a dynamic team, based in Puerto Rico, Argentina, the United States, and other parts of the world. We are committed to giving Hospitals and Medical Centers superpowers so they can delight their patients at every step. BrainHi has been awarded and recognized worldwide by organizations such as: Forbes, The New York Times, Y Combinator, and el Nuevo Día for our growth and impact after being founded in 2017. Today BrainHi has served more than 1M patients and 1,000 doctors in Puerto Rico and the United States.

As a Patient Support Agent, you will play a crucial role in ensuring a seamless experience for patients using our platform. You will support patients through their healthcare journey, addressing inquiries, providing assistance, and ensuring they can fully utilize our services for their medical needs.

Requirements

Previous experience in customer support, particularly in a healthcare or service-oriented environment.
Strong communication skills, both written and verbal, with a focus on empathy and understanding.
Ability to effectively troubleshoot and resolve issues while maintaining a customer-first attitude.
Monitor the performance of products and systems to identify potential failures or areas for improvement.
Provide technical support to customers and internal users regarding the products, effectively resolving incidents.
Analyze product data to identify patterns and recurring issues affecting the user experience.
Proficient in using CRM tools and healthcare-related software.
Fluent in both English and Spanish.
Strong problem-solving skills and attention to detail.
Ability to work independently and manage time efficiently in a remote environment.

Benefits