Offer summary

Qualifications:

Excellent communication skills in English, Strong organizational skills, Proficiency in Microsoft Office, 1-2 years of editing experience is a plus.

Key responsabilities:

Oversee the quality of reports delivered by Evaluators

Ensure timely validation of surveys

Communicate with Evaluators and Operation Executives for additional information

Represent the Company professionally under all circumstances

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.

Job description

The Validation freelancer oversees the quality of the reports delivered by the Evaluators by proofreading them. He/she makes sure that the information provided is up to the Company’s standards before it is delivered to the Client.

- Be responsible of the quality delivered, making sure it is aligned with the Company’s standards before the surveys are published to the client

- Ensure of the timely validation of the surveys

- Get in touch with the evaluators or Operation Executives for additional information

- Be professional under any circumstances when representing the Company.

Requirements

You bring to this position attention and accuracy for details that you support by:

- Excellent communication skills in English as you will be contacting Evaluators and Operation Executives on a regular basis

- Excellent organizing skills to make sure the surveys are delivered on time

- Positive and outgoing personality

- Microsoft Office skills

- At least 1-2 years of Editing experience is a plus

KEY COMPETENCES