Endpoint Analyst (EUC) - Apple/Windows

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need an Endpoint Analyst – EUC to join our growing team.

The Endpoint Analyst – EUC is responsible for managing and supporting end-user devices across Apple and Windows platforms. This role involves ensuring the reliability, performance, and security of all endpoints within the organization’s environment.

Requirements

What you'll do:

• Provide technical support and administration of Apple macOS, iOS, Windows 10/11 devices. 

• Manage endpoint lifecycle including provisioning, configuration, patching, and decommissioning. 

• Administer and maintain Mobile Device Management (MDM) tools such as Intune and JAMF. 

• Configure and enforce endpoint policies using Group Policy (GPO) and Intune configuration profiles. 

• Troubleshoot hardware, software, and connectivity issues on both Windows and Apple devices. 

• Support application deployment, system imaging, and user profile management. 

• Respond to service requests and incidents in line with defined SLAs. 

• Document technical procedures and maintain up-to-date support materials in the knowledge base. 

• Participate in continuous improvement initiatives around device management and user experience. 

What you'll bring:

•  2+ years of experience in a similar IT support or endpoint management role. 

• Solid experience supporting both Windows and macOS environments. 

• Strong understanding of MDM platforms (e.g., Intune, JAMF). 

• Experience with Active Directory, Group Policy, and Azure AD/Entra ID. 

• Familiarity with endpoint security tools such as antivirus, encryption, and VPN. 

• Basic PowerShell or shell scripting knowledge is a plus. 

• Excellent troubleshooting, analytical, and communication skills. 

• Experience in working within ITIL or structured service delivery environments preferred. 

• Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders. 

• Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines. 

• Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly. 

• Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment. 

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.