Offer summary

Qualifications:

Previous experience in facilities or helpdesk support., Strong communication skills with a calm, confident telephone manner., Proficient in Microsoft Office tools including Word, Excel, and Outlook., Excellent organizational skills with meticulous attention to detail..

Key responsabilities:

Act as the first point of contact for all emergency callouts and urgent facility issues during out-of-hours periods.

Log, assign, and monitor job requests using the CAFM system, Concerto.

Ensure contractor SLAs and KPIs are met, particularly for urgent calls requiring a response within 3 hours.

Liaise and communicate effectively with on-site teams, the facilities management team, and external contractors.

Job description

Facilities Administrator - Out of Hours
£13.00
15 hours per week
Home worker

We’re Moto. We are the future of motorway rest stops. Maintenance and Facilities Support Centre Team at Moto provides front line end user support for 54 Motorway Services throughout the UK.

We are looking for a dependable and proactive Facilities Administrator to join our Facilities Support Centre team. This on-call position is responsible for managing emergency callouts and urgent service requests during weekends and public holidays.

The role includes a regular weekend shift on Saturdays and Sundays from 07:00 to 15:00, with additional on-call coverage as required.

Benefits:

Potential bonus of up to 10%
Up to 60% discount for you, your partner as well as your family and friends
Enhanced benefits, including maternity, paternity, pension, sick pay and life assurance
Fabulous training and development opportunities including funding qualifications

Responsibilities:

Act as the first point of contact for all emergency callouts and urgent facility issues during out-of-hours periods.
Log, assign, and monitor job requests using our CAFM system, Concerto.
Ensure contractor SLAs and KPIs are met, particularly for urgent calls requiring a response within 3 hours.
Maintain accurate administrative records, including job updates, shift handovers, and internal logs.
Provide support with routine administrative tasks to help the team.
Liaise and communicate effectively with on-site teams, the facilities management team, and external contractors.
Monitor shared mailbox and respond to incoming queries in a timely and professional manner.
Collaborate with other colleagues to ensure continuity and quality of service.

Person Specification

Previous experience in facilities or helpdesk support.
Strong communication skills with a calm, confident telephone manner.
Proficient in Microsoft Office tools including Word, Excel, and Outlook.
Demonstrated ability to work independently, manage pressure, and make decisions on your own initiative.
Excellent organisational skills, with the ability to prioritise and meet tight deadlines.
Meticulous attention to detail and strong administrative capabilities.
A flexible and customer-focused attitude, with a positive "can-do" mindset.