Offer summary

Qualifications:

Bachelor’s degree or equivalent work experience, 3+ years of experience in scheduling, planning, operations, logistics, or supply chain, Proficiency in Salesforce CRM, APEX, Oracle, SAP, or similar systems preferred, Strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word..

Key responsabilities:

Act as the primary scheduling point of contact for apheresis centers and logistics partners

Create and maintain patient schedules in coordination with various stakeholders

Monitor and troubleshoot operational issues throughout the patient journey

Provide real-time support and ensure a positive customer experience.

Job description

Job Title: The Global Operations Specialist/Scheduling and Cell Logistic
Duration: 12 Months
*Work schedule: 3 over night shifts, Friday night - Monday morning, 8pm - 9am EST.
*Initial Training Schedule: Around 5 weeks, M-F around 9-5. Will need to be flexible with start and end times during training for the regional trainings with APAC and EU.*
*Location: 100% Remote

*Top Skills:
3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain
Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred
Experience working in a regulated environment (cGMP/FDA) is preferred
Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word

Job Description:
The Global Operations Specialist, Scheduling and Cell Logistics will be the primary points of contact for our manufacturing and logistics partners, both internally and externally over the weekends.
The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of CLIENT’s clinical and commercial autologous cellular immunotherapy products.
The specialist will resolve realtime operational issues related to transportation, manufacturing, distribution, and administration.
The specialist must maintain strong relationships with both internal and external partners to ensure best-inclass customer service is delivered to our patient treatment centers around the world.
The primary duty of the Global Operations Specialist, Scheduling and Cell Logistics is to execute day-today operations (> = 95% of time).
Participation in projects and working groups with growth opportunity as operations permit, considering performance and alignment with development plan.
The position is fully remote. Remote work must be performed at home with a consistent office setup and internet access, as extensive work at computers and phones is essential to job function
Work schedule will be 3 over night shifts, Friday night - Monday morning, 8pm - 9am EST.
Holiday on-call support is required as assigned
Domestic and international travel is possible but will not exceed 10%

*Education and Experience:
Bachelor’s degree or equivalent work experience
3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain
Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred
Experience working in a regulated environment (cGMP/FDA) is preferred
Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and
Word

*Responsibilities:

Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners
Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
Monitor collection, delivery, transportation, and manufacturing activities
Troubleshoot and develop plans of action for issues throughout the patient journey
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Execute urgent escalations and facilitate product returns and product replacements\
Input and maintain transactional data related to patient schedules within CLIENT’s scheduling system
Actively participate in tactical and other meetings as assigned
Facilitate daily operations activities and meetings including shift turnover on rotating basis
Provide real-time scheduling portal support to external users
Monitor and triage requests and issues within the case management system
Provide on-call and holiday support as assigned