Offer summary

Qualifications:

HSC / Diploma (10+3) / Graduate required., 2+ years of experience in BPO Customer Service., Excellent written and verbal communication skills are essential., Strong critical thinking and interpersonal skills are necessary..

Key responsabilities:

Schedule drug/clinical test registrations according to client instructions.

Respond to inquiries about service status and provide specialized services as needed.

Communicate with fulfillment departments and clinics to resolve issues and enhance client service.

Take ownership of client projects and assist in training new employees.

Job description

About The Role:
Seeking applicants who have a passion for being connected to a customer, on the front lines helping to solve a problem, and are good with processes not bound solely by SOPS, rather driven by critical thinking, client rules and judgement. Join us if you like the client and operations fulfillment – this unique opportunity is a great blend between two worlds that don’t normally intersect.

This Is What You’ll Do:

Schedule Drug /Clinical test Registrations for the candidates as per the client preference/instructions.
Responding to questions about our service status, results and provide additional specialized services upon request to internal Client facing Team & Client’s.
Communicate and interact with fulfillment departments/Vendors/Clinics regarding issues related to OHS open Orders & to get results from Clinics Overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests.
Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
Effectively communicate with clients, management and team members on an as needed basis with issue resolution.
Conduct client needs analysis presentations to management as requested
Conduct and deliver additional projects as assigned by manager
Handle additional responsibilities outside of standard daily support tasks.
Taking ownership and driving client projects from beginning to end
Act as representative/liaison for Client Service to other depts.
Assists with training of new employees.

This is What We’re Looking For:

HSC / Diploma (10+3) / Graduate
Must be able to analyze a situation and respond quickly in a courteous and professional manner
Must have excellent written & verbal communication skills.
Capable of handling a large number of calls and e-mails
An individual who does well under pressure with time-sensitive projects
Good interpersonal skills and critical thinking
Ability to handle escalated issues in a timely and professional manner and remain calm
2+ Years’ experience in BPO into Customer Service

**This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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