Operations Analyst (International Voice) (C-ST) - Remote - Bangalore only

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

HSC / Diploma (10+3) / Graduate required., Minimum 6 months of experience in an International BPO/KPO is a must., Ability to comprehend and articulate effectively., Willingness to work in night shifts and rotational hours..

Key responsabilities:

  • Verify employment and education background of applicants for clients in Canada.
  • Conduct web searches for university, college, and company listings.
  • Initiate verification calls and send written requests for credential verification.
  • Enter verified data into the system and generate reports while following quality guidelines.

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First Advantage Large https://www.fadv.com/
1001 - 5000 Employees
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Job description

About The Role: 
The primary responsibility for the position is to verify the employment and education background of the applicants who apply for the jobs with our clients in Canada. 

This Is What You’ll Do: 
 
  •    Search the web to find the listings for universities, colleges and companies. 
  • Initiate verification calls to verify the credentials of the applicants. 
  • Send written verification requests and faxes for verifications as per the policies of the institutions/organizations. 
  • Contacts the Applicants, Clients through Phone/Emails. 
  • Able to process Complex Tasks. 
  • Enter appropriate verified data into the system and generate a report. 
  • Follow quality guidelines and also achieve the targets set by the Team Leader. 
  • Also follow the IT Policy and Data Security guidelines. 
  • Mentors new joiner and Quality check 
  • Contact Client Applicants through Email/ Phone
This is What We’re Looking For

HSC / Diploma (10+3) / Graduate

Ability to comprehend & articulate.
Willingness to work in night shifts, rotational hours.
Minimum 6 months of experience in an International BPO/KPO is a must. 
Applicants have to be located in Bangalore. 


**This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.  It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Quality Control
  • Detail Oriented
  • Communication
  • Problem Solving

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