Customer Care & Logistic specialist - Remote

Hello! ✨

We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.

About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.

At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.

About The Role

The Customer Care and Logistics Specialist is a dual-role position responsible for providing exceptional customer support while also handling logistics-related tasks as needed. This role requires a highly organized individual with experience in both customer care and logistics, capable of managing customer inquiries, resolving issues, and ensuring seamless coordination of logistics operations during the Logistics Manager's absence.

What You Will Do…

• Be the first point of contact for customer inquiries, delivering prompt and accurate information about our products, services, and order status.
• Offer basic troubleshooting and technical support to help customers resolve common product and service-related issues.
• Address customer concerns efficiently, ensuring a smooth resolution process and escalating complex cases to the appropriate teams when needed.
• Manage incoming tickets in Salesforce, ensuring timely and thorough responses. Assign cases to the right team members when additional expertise is required.
• Support logistics operations, including inventory management, shipping, and receiving, as needed.
• Serve as the primary backup for the Logistics Manager, overseeing logistics operations to ensure seamless continuity in their absence.
• Collaborate with the warehouse team to ensure accurate and timely order processing.
• Maintain precise documentation of shipments, inventory levels, and other logistics-related data for efficient tracking and reporting.
• Follow the working schedule of 10:00–19:00 (or 09:00–18:00) UA time
  

What You Will Bring…

• At least 1 year of experience in Customer Care, Technical Support, or a related field.
• Understanding of logistics operations, including inventory management, shipping, and receiving.
• Proficiency in CRM systems, such as (ex. Salesforce), with experience handling ticketing systems.
• Familiarity with ERP systems like (ex. SAP) and a solid grasp of general logistics workflows.
• Strong communication and interpersonal abilities to build and maintain customer relationships.
• Ability to quickly adapt to changes in priorities and handle multiple tasks.
• Fluency in English both written and spoken.
  
  
  

Bonus Points If You…

• Have a basic knowledge of SQL
  
• Speak Italian

Why You’ll Love It Here

👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact.

🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are.

🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration.

💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas.

What We Offer

🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.

💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.

📚 Level Up Your Skills – After your probation period, you can enroll in English classes to boost your communication skills.

🚀 Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.

🌱 Well-being Support – We offer access to psychology sessions to support your mental and emotional health

Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information

Interview Process

🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations (30 mins)

🎯 Step 2: 2nd Interview – A conversation with leadership or cross-functional team members to ensure alignment with our values and mission (45 mins)

We Are Wildix:

Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. 

Ready to join us? Apply Now!