Manager, Salesforce

About Textile Exchange  

Textile Exchange is a global non-profit driving beneficial outcomes for climate and nature across the fashion, apparel, and textile industry. We guide a growing community of brands, manufacturers, and material producers towards more purposeful production, right from the start of the supply chain.  

By 2030, our goal is to guide the industry to drive a 45% reduction in the greenhouse gas emissions within fiber and raw material production. To get there, we are keeping our focus holistic and interconnected, accelerating the adoption of practices that improve the state of our water, soil health, and biodiversity too. 

For real change to happen, everyone needs a clear path to positive impact. That’s why Textile Exchange believes that approachable, step-by-step instruction paired with collective action can change the system to make preferred materials and fibers an accessible default, mobilizing leaders through attainable strategies, proven solutions, and a driven community.  

To learn more, visit TextileExchange.org.  

Joining our team 

We are a globally distributed, fully remote team spanning over 20 countries and united by our commitment to driving positive change in the fashion, apparel, and textile industry.  

We leverage our collective strengths to tackle climate challenges and advance key environmental goals. Collaborating with farming groups, processors, brands, retailers, and environmental experts worldwide, we address critical issues shaping the future of this industry. 

Joining our team means becoming part of a cutting-edge global non-profit dedicated to amplifying impact. Textile Exchange offers competitive compensation, including paid time off, discretionary annual bonuses, learning opportunities, and more.  

Like all roles within our organization, this position is remote, reflecting our US-based yet fully global and home-based structure.  Candidates must be available to work across the United States and European time zones.

Job Summary

The Salesforce Manager will report to the Salesforce Lead and be responsible for managing the day-to-day running of Salesforce including system administration, support, training, documentation, and continuous improvement.

This is a fantastic opportunity to work for a mission-driven organization. You will be a positive person interested in sustainability and passionate about using data and technology to support science-based decision-making. You will have a proven ability to remain flexible, proactive, resourceful, and efficient, with high professionalism: expert-level written and verbal communication skills, planning ability, strong decision-making capacity, and attention to detail.

Duties and Responsibilities

• Oversee the implementation and maintenance of Salesforce changes to address current and future business needs.
  
• Work closely with cross-functional teams to gather business requirements and translate them into Salesforce capabilities.
  
• Manage all aspects of Salesforce administration, including:
  o    Set up and maintain users in Salesforce.
  o    Troubleshoot user difficulties in Salesforce.  As needed, submit IT tickets to solve user problems.
  o    Scrubbing data entered into Salesforce as needed and troubleshooting data inaccuracies and inconsistencies.
  o    Manage new and improvement Salesforce requests.
  
• Manage multiple Salesforce projects, follow up on questions and work being done, and organize priorities for Salesforce implementation of new items.
  
• Make minor configuration changes to Salesforce fields as needed.
  
• Develop and maintain Salesforce documentation.
• Supervise external consultants on Salesforce-related projects.
• Create and maintain forms as needed, including:
  o    Working with team members for crafting forms, setting up connections to Salesforce (including creation of fields as needed.)
  o    Cleaning data being received into Salesforce via forms. Create Contacts and Accounts as needed.
  o    Manage new and form-improvement requests.
• Upload and mass manage data including:
  o    Accounts and Contacts.
  o    Conference/Event registrations.
  o    Campaigns and campaign members.
• Set up conditional automated reports to clean all data being entered by Team Members. Send error reports to Team Members and follow up with training if needed.  Make sure all corrections are completed.
  
• Manage training needs for Salesforce, including script development for the LMS.
  
• Create, update and maintain all Salesforce reports to ensure that Team members' Salesforce reporting needs are met. 
  
  

Minimum Experience and Qualifications

• Bachelor’s degree in a relevant field. Experience instead of a degree may be considered.
  
• At least three years of managerial experience working with Salesforce, including Sales Cloud, Service Cloud, and Experience Cloud. 
• Preferably, has a Salesforce Administrator certification level certification or above. 
• Interested in our scope of work and passionate about addressing climate change.
• Team player, resourceful, eager to learn, and able to work independently in a virtual workplace.
• Excellent communication, written, and grammatical skills in English (Native or bilingual proficiency). 
  
• Equipped with excellent computer skills, including advanced proficiency in Microsoft. Excel, PowerPoint, and Word, and the ability to quickly learn new systems. 
  
  

Employment Package

• Reports to: Lead, Salesforce
• Full-Time Position, 40 Hours a Week
• Location: Virtual/Remote
• Annual Salary Range: $75,000 - $100,000 USD
• To be filled as soon as possible (start date to be agreed between both parties).
• Our salary structures are location-agnostic, ensuring equal pay for the same role, irrespective of location. Final employment offers are determined based on the role, candidate experience, education, and other relevant factors, but not on location. Offers will be presented in the local currency of the candidate's permanent residence. Benefits are tailored to the region of the candidate's permanent residence and align with Textile Exchange’s regional employment packages.
• To see if we hire in your country and for more information, please visit: https://remote.com/country-explorer

How to Apply   

Please apply here with your resume and a cover letter. 

Applications will be considered on a rolling basis as they are submitted. Early application submission is strongly encouraged.    

If you have any pressing questions after completing your application, and meet the qualifications, please contact recruitment@textileexchange.org. 

Textile Exchange is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation$75,000 - $100,000 USD