Sr. Manager, Field Operations Efficiency - Remote

JOB OVERVIEW:

This position is responsible for improving the customer experience and operational efficiency of large dental installations across the U.S. This role plans and coordinates all large-scale installations in advance with internal and external teams to ensure seamless execution and optimal outcomes. This role will develop more efficient installation and planning processes and ensure local installation teams follow standardized processes and maintain strong communication and collaboration throughout the project. Regular travel is required to address and resolve installation challenges in key areas.

KEY RESPONSIBILITIES: 

• Partner with Operations Leadership to develop and execute strategic goals focused on installation effectiveness, productivity, and profitability targets. Provide feedback to Operations Managers on technician performance and implement initiatives to improve installation effectiveness across key areas to drive technician efficiency on installs.
• Develop strong leadership-level partnerships with local Operations Managers, Area Operations Managers, Area Service Managers/Supervisors, Equipment Coordination Specialists, and Service Coordinators to identify and develop corrective plans for operational process breakdowns and inefficiencies in the installation process for large installations.
• Identify skillset and process gaps and collaborate with the Training Team to identify areas of improvement to ensure installation technicians perform efficiently, effectively, and at the highest possible levels on high-profile installations.
• Owns the pre-installation planning process and coordinates with internal and external partners to ensure efficient, on-time installations that exceed customer expectations.
• Collaborate with Operations Managers to ensure Equipment Installation Technicians are assigned to jobs appropriately based on time requirements and skills sets needed for the specific installation.
• Partner with Sales Management to support sales initiatives by ensuring all required equipment is accurately ordered and ready for installation, enabling a smooth and successful execution.
• Develop and implement regular reports on key initiatives and progress towards goals.

SPECIFIC KNOWLEDGE & SKILLS: 

• Expertise in multiple technical and business skills.
• Strategic planning skills.

GENERAL SKILLS & COMPETENCIES: 

• Excellent management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance
• Outstanding verbal and written communication skills and ability to resolve disputes effectively
• Outstanding presentation and public speaking skills
• Outstanding independent decision making, analysis and problem solving skills
• Understand, interpret and act on financial information that contributes to business profitability
• Ability to plan and manage complex and successful projects; understand available resources, develop timeline, budget and assign areas of responsibility
• Lead teams to achieve company goals and solve complex business issues in creative and effective ways
• Outstanding planning and organizational skills and techniques
• Communicate effectively with senior management and key stakeholders
• Strong negotiating skills and ability to effectively manage internal and external relationships
• Ability to influence, build relationships, understand organizational complexities, manage conflict and navigate politics
• Broad and wide-range of professional and managerial skills with a full understanding of industry practices and company policies and procedures
• Ability to lead and develop virtual teams
• Outstanding in multiple technical and business skills

MINIMUM WORK EXPERIENCE: 

Typically 10 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 3 or more years of management experience.

PREFERRED EDUCATION: 

Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.

TRAVEL / PHYSICAL DEMANDS:

Travel is expected in the assigned geography with expanded travel throughout the broader area roughly 25%.  No special physical demands required.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers