Project Manager, Library Software Implementation

We are looking for a Project Manager to join our team.  In this role you will coordinate and lead implementation projects for Ex Libris customers. You will also define, scope and manage multiple projects of varying size/complexity and will work with senior project and other management to ensure technical and/or business objectives are achieved.   If this sounds like an opportunity you are interested in, then we would love to talk to you!

About You – experience, education, skills, and accomplishments

• Bachelor’s degree, or equivalent work experience
• 5 + years of experience as a Project Manager, Business Analyst, or other equivalent experience

It would be great if you also had...

• Experience working in a library, academic or other relevant industry
• Demonstrated ability to manage several complex tasks concurrently and meet deadlines
• Ability to motivate a project team and customers without direct reporting responsibility/authority
• Ability to learn new information quickly and keep up with rapidly changing products and processes
• Master’s degree in library/information science or a related technical field.
• PMP or other standard project management certification.
• Working knowledge of library workflows and standards.
• Professional experience working with or supporting Ex Libris products.
• Professional experience with cloud-based or Software as a Service (SaaS) products

What will you be doing in this role?

• Creates and maintains detailed project plans, monitors, tracks and reports on project progress, and manages project scope, risks and escalations
• Coordinates all implementation tasks and other project work, as part of an implementation team including implementation consultants and other roles
• Manages customer communication, relationship and expectations throughout project life-cycle
• Coordinates implementation activities with data analysts, trainers, system engineers, implementation consultants, and others in the Professional Services organization, as well as with other global Ex Libris and Innovative teams including Cloud Services, Support, Sales and Product Management
• Driving timely task and project completion with internal and external customers
• Monitoring and assuring quality of delivery
• Contributing to continuous improvement processes to increase delivery quality, reduce project effort and risk, and minimize cost of delivery
• Reviews and contributes to implementation tools and documents used both internally and by customers
• Uses defined procedures and systems to perform and document implementation tasks
• Contributes to the development and improvement of standard procedures

About the Team

The position manages projects to implement library and related solutions within the Academic & Government vertical, primarily within the Ex Libris product suite (Alma, Primo, Leganto, Rapido, Alma Digital).  Stakeholders include the team of project managers on the team, their project-level teams (including consultants and migration analysts), customers (academic, government, and special libraries and consortia), and colleagues in Product Management, Development, Sales, Customer Success, and Support.   The project size varies significantly based on product(s), duration (from weeks to 1yr+). There are 8 people on the team, consisting of Project Managers, primarily working in SalesForce, Basecamp, and MS Office.

Hours of Work

• Full time, permanent
• Although duties are typically performed during normal business hours, occasional off-hours may be required
• Occasional travel may be required

#remote #LI-remote

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled