Offer summary

Qualifications:

Bachelor’s degree in Operations, Business Administration or related field preferred., Eight or more years of services delivery or operations support experience., Five years of supervisory experience required., Experience in a services organization with a distributed workforce in a break fix industry is highly preferred..

Key responsabilities:

Leads technical support initiatives and operations across multiple territories.

Implements service strategies and programs while auditing and monitoring account bases.

Addresses escalated issues from territories, including scheduling and overtime assignments.

Provides day-to-day operational leadership and contributes to business strategy for the sub-area.

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Area Manager - Eastern Europe
LOCATION: Poland, Virtual
Grade: 13

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Leads technical support initiatives and operations
Implements service strategies and programs
Audits and monitors the assigned account base to anticipate future service and business requirements
Addresses issues escalated from the territories including, scheduling, assigning overtime and BU involvement in service issues Accomplishes results through the management of professional teams and department(s)
Responsible for end results of the area; contributes to planning and policy within area of expertise
Integrates subject matter and industry expertise within a defined area
Contributes to standards around which others will operate
Ensures all customer metrics are obtained for territories managed
Addresses issues escalated from the territories including, scheduling, assigning overtime and BU involvement in service issues
Coaches and develops territory managers
Implements service strategies and programs
Leads technical support initiatives and operations
Audits and monitors the assigned account base to anticipate future service and business requirements
Addresses issues escalated from the territories including, scheduling, assigning overtime and BU involvement in service issues
Provides day-to-day operational leadership and support to multiple territories (sub-area)
Contributes to business strategy for the sub-area
P&L responsibility

PREFERRED QUALIFICATIONS:

Bachelor’s degree in Operations, Business Administration or related field preferred
Eight or more years of services delivery or operations support
Five years of supervisory experience
Experience in a services organization with a distributed workforce in a break fix industry highly preferred

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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