Offer summary

Qualifications:

Excellent written and verbal communication skills in English., Previous experience in customer service, hospitality, or property management is highly desirable., Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment., Proficiency in using various online platforms and property management software..

Key responsabilities:

Promptly respond to guest inquiries across multiple platforms, ensuring clear and friendly communication.

Manage and coordinate cleaning and maintenance services between guest stays.

Handle administrative tasks related to property management, including updating calendars and managing reservations.

Address and resolve any issues or concerns raised by guests during their stay.

Job description

This is a remote position.

Job Highlights:

Contract type: Independent Contractor
Schedule: 24 hours per week, with potential to expand to full-time (35-40 hours per week)
4 hours a day Monday, Tuesday, Thursday, Friday, Saturday, Sunday

Client Timezone: AEST (Australian Eastern Standard Time)

Client Overview

Join a thriving short-term rental business that’s revolutionizing the hospitality industry in Melbourne, Australia. Our client manages multiple high-end properties, offering unforgettable experiences to guests from worldwide. With a focus on exceptional service and attention to detail, this company is rapidly expanding its portfolio and seeking talented individuals to support its growth.

Job Description

As a Short-Term Rental Property Management Assistant, you’ll be at the heart of our client’s operations, ensuring guest satisfaction and smooth property management. This role offers a unique opportunity to dive into the exciting world of short-term rentals, working with popular platforms like Airbnb and Booking.com. You’ll be the primary point of contact for guests, handling inquiries, coordinating services, and maintaining the high standards that set our clients apart in the competitive Melbourne market. This remote position allows you to leverage your excellent communication skills and attention to detail while gaining valuable experience in the booming hospitality industry. If you’re looking for a dynamic role where your contributions directly impact business success and guest experiences, this is the perfect opportunity for you.

Responsibilities

Promptly respond to guest inquiries across multiple platforms, including Guesty, Airbnb, Booking.com, and email, ensuring clear and friendly communication
Provide comprehensive information to guests about property details, local attractions, and booking procedures
Efficiently manage and coordinate cleaning and maintenance services between guest stays, ensuring properties are always in pristine condition
Handle administrative tasks related to property management, including updating calendars and managing reservations
Address and resolve any issues or concerns raised by guests during their stay, ensuring their experience exceeds expectations
Maintain accurate and up-to-date records of all guest communications and property-related activities
Collaborate with the property owner to improve guest experiences continuously and streamline operations
Stay informed about local events and attractions to provide personalized recommendations to guests

Requirements

Excellent written and verbal communication skills in English, with a friendly and professional demeanor
Previous experience in customer service, hospitality, or property management is highly desirable
Proficiency in using various online platforms, property management software, and general computer applications
Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment
Exceptional attention to detail and a proactive approach to problem-solving
Ability to work independently and manage time effectively in a remote setting
Flexibility to adapt to changing workloads and priorities, especially during peak seasons
Availability to work 6 days per week, with consistent daily hours to ensure comprehensive coverage
Comfort with occasional video calls for team meetings and task discussions
Passion for hospitality and delivering outstanding guest experiences
Knowledge of the Melbourne area and its attractions is a plus

Benefits

Independent Contractor Perks:

Permanent Work from Home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_21802_JOB

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