Offer summary

Qualifications:

3+ years of experience in client relations, customer service, or account management roles., Strong interpersonal and communication skills to build and maintain positive client relationships., Ability to handle multiple clients and priorities in a fast-paced environment., Proficiency in CRM software and Microsoft Office Suite for managing client data..

Key responsabilities:

Build and maintain strong relationships with clients by understanding their needs and providing personalized support.

Act as the main point of contact for client inquiries, concerns, and feedback.

Collaborate with internal teams to ensure timely delivery of services that meet client expectations.

Monitor client satisfaction levels and recommend improvements based on feedback.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

3+ years of experience in client relations, customer service, or account management roles.
Strong interpersonal and communication skills to build and maintain positive client relationships.
Ability to handle multiple clients and priorities simultaneously in a fast-paced environment.
Problem-solving and conflict-resolution skills to address client concerns effectively.
Proficiency in CRM software and Microsoft Office
Suite for managing client data and interactions

Core responsibilities:

Build and maintain strong relationships with clients by understanding their needs and providing personalized support.
Act as the main point of contact, addressing client inquiries, concerns, and feedback promptly and professionally.
Collaborate with internal teams to ensure timely delivery of services or products that meet client expectations.
Identify opportunities to upsell or cross-sell services, contributing to business growth and client satisfaction.
Monitor client satisfaction levels through regular check-ins, surveys, or feedback sessions and recommend improvements.
Maintain accurate records of client interactions, contracts, and updates to support seamless communication and follow-up.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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