Solutions Architect (USA)

About Sapio Sciences

Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.

Sapio is one of the few software providers to offer a truly unified and highly configurable lab informatics platform and a broad suite of purpose-built solutions. The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.

Working at Sapio

At Sapio, we’re not just building lab informatics solutions. We’re creating tools made for the scientist and motivated to make the world a better place.

We understand that lab informatics is about more than managing data or connecting workflows. It’s about making life easier for the scientist and making scientific progress faster for everyone. Our platform delivers the levels of configurability, usability and insight that scientists have only ever dreamed of.

We’re a team of scientists, developers and innovators who question convention and stay focused on what matters most - advancing drug discovery science. We challenge the status quo and respond to the needs at the heart of science with powerful solutions that are simple to use, effortless to evolve and downright easy to love.

As part of the Sapio team, you’ll work in a collaborative and forward-thinking environment where your ideas are valued, your growth matters and your work makes a difference.

We’re proud to partner with leading labs around the world, from ambitious start-ups to global organisations, who trust Sapio to support discovery, development and diagnostics with industry-first science-aware solutions.

About the role:

We are looking for an experienced solutions architect who is confident working in Life Sciences to successfully design and implement our solution to the delight of customers. Deep knowledge of LIMS, ELN and SDMS products and their application within the Laboratory setting is essential for success with a goal of becoming an expert in the configuration and deployment of Sapio Sciences products. The use of this knowledge will be used to design each customer’s solution, working closely with our Application Engineers to ensure high-quality implementation.

What we are looking for:

• Platform and Product Expertise: Stay up to date with new platform enhancements and functionalities, ensuring they allocate sufficient time for adequate training and learning to leverage these updates.
• Develop and maintain a deep understanding of Sapio Sciences’ products and services.
• Solution Design and Deployment: Collaborate with the Sapio Sciences team, including the Scientific Business Analyst, to understand customer requirements and processes. 
• Design and deploy solutions using an agile approach, ensuring deliverables are met within time, budget, and quality parameters. 
• Advise customers on best practices to optimize deployment success.
  JIRA Management: Utilize JIRA to track project progress, manage tasks, and monitor team capacity.
• Ensure that tickets are properly estimated, assigned, and updated to reflect the latest project status.
• Task Estimation and Capacity Planning: Accurately estimate tasks and resource requirements to support project planning and effective capacity management.
• Collaborate with project managers to ensure that workloads are balanced across the team. Assist the Sales team by providing preliminary task estimates for projects or RFPs.
• Time Management and Prioritization: Effectively manage the complexities of working on multiple projects simultaneously. 
• Prioritise tasks, delegate appropriately and ensure that each project is
  progressing according to schedule. Maintain clear visibility on all active projects and adjust priorities as necessary to meet organizational and customer demands.
• Delegation and Team Collaboration: Design solutions and delegate tasks effectively to application engineers, providing clear guidance and technical direction. Ensure that team members understand their roles and have the necessary support to succeed.
• Customer Support and Engagement: Provide third-tier support post-implementation, act as a liaison between the product team and customers to ensure functionality meets customer needs and drive the Sapio Sciences agile deployment methodology. 
• Document customer feedback and address issues to enhance the customer experience and project success.
  
• Project and Process Management: Support Project Managers in delivering customer projects and ensure, as a Solutions Architect, that you follow agreed-upon processes and best practices and oversee proper time tracking and management. 
• Maintain meticulous documentation of all Solution Architect-related
  deployment services.
• Clear and Constructive Communication: Must foster an environment of open, transparent communication, ensuring that feedback is always constructive and aimed at improving collaboration, performance, and solution outcomes. 
• By maintaining clear and positive interactions with both internal teams and external stakeholders, this role ensures alignment and enhances the overall project experience.

Required skills and capabilities:

• Travel Requirements: Willingness to travel to customer sites up to 30% of the time.
• Several years of experience in designing and delivering solutions for LIMS, ELN, or other complex software in a customer-facing role.
  • Proven experience leading technical implementations.
  • Tertiary qualification in Computer Science or a minimum of 2 years' experience in software delivery.

Desired Skills and abilities:

• Strong programming skills with detailed knowledge of Java or Python
• Knowledge of one or more of GWT, MySQL, Oracle, Tomcat, Linux, AWS
• Technical Lead on LIMS/ELN implementations or other complex software within Life
Sciences.

Our People
At Sapio Sciences, our people are at the heart of everything we do. Our lab informatics solutions are powered not just by technology but by a shared commitment to our core values—what we proudly call The Sapio Seven, aka EMBRACE:

Embrace the future

Make a difference

Be true partners

Remember why we’re here

Act with empathy

Commit to transparency

Excel in quality

These values shape how we work, how we grow, and how we deliver impact for our clients every day.

What We Offer

At Sapio Sciences, we recognise that our people are our greatest strength. That’s why we’re proud to offer:

• A competitive salary and benefits package
• Flexibility to work remotely, with opportunities to travel
• A comprehensive onboarding and training programme
• Ongoing opportunities for professional growth and development
• A collaborative, inclusive and supportive work environment

Sapio Sciences is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Reasonable Adjustments

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application, interview, and assessment processes, please let us know. We will work with you to support your needs in confidence.

Diversity, Equity & Inclusion

We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other status protected by law or regulation. We intend to provide all qualified applicants with an equal opportunity and ensure that selection decisions are based on job-related factors. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.