Offer summary

Qualifications:

B.Sc./B.A. degree with 6-8 years of relevant experience or equivalent education and experience., Comprehensive experience in Field Service, Service Desk, IT Service Management, and IT Asset Management., Strong ability to manage escalations and collaborate with internal and external stakeholders., Fluency in English and Dutch, with German as a beneficial language. .

Key responsabilities:

Lead large and complex client implementations across various geographies.

Establish and partner with the Service Delivery organization to resolve technical and operational issues.

Ensure successful planning and execution of contracted services while meeting performance and quality requirements.

Communicate insights and opportunities to clients, acting as a senior thought partner to address their needs.

Job description

What success looks like in this role:

• Leads large, complex and geographically expansive client implementations.
• Establishes, leads and partners with the Service Delivery organization to meet schedules and resolve technical and operational problems.
• Ensures the successful planning, implementation and execution of contracted services by:
o Meeting cost, governance, performance, quality, innovation and value requirements,
o Participating in contract and account governance,
o Developing or co-developing annual review of service level agreements.
• Effectively interprets complex business requirements and uses them to design and execute improved client solutions.
• Proactively communicates industry and company insights and opportunities.
• Establishes credibility with clients as a senior thought partner who can help solve their process, operational or technical needs.
Provides operational and risk management strategies across accounts and ensures these are adapted and applied by service delivery teams.

You will be successful in this role if you have:

B.sc./ B.A. degree and 6-8 years’ relevant experience OR equivalent combination of education and experience
Comprehensive experience in Field Service/ Service Desk/ IT Service Management & IT Asset Management
Ability to manage escalations, SLA´s and internal as well external stakeholders
strong will to collaborate with a positive, humble, honest and humorous mindset
business fluent in oral and written form in English and Dutch, German is considered as very beneficial

Why Unisys?

Become part of our "Winning Culture" and work on award-winning projects for prestigous clients
Corporate Social Responsibility and Inclusion standards are very important to us and go far beyond the current usual!
Our Unisys University is available to you according to your individual needs.
International work opportunities abroad for all employees
"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!
Qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances
Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
Mobile working allowance possible
24/7 accident insurance also for private use

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

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