Offer summary

Qualifications:

Fluency in German (both spoken and written) is essential., Experience in customer service or a related field, preferably in insurance or claims., Strong communication and interpersonal skills are required., Excellent problem-solving abilities and attention to detail are necessary..

Key responsabilities:

Assist customers with inquiries related to automotive insurance and claims processing.

Provide accurate information and guidance to clients about their policies and coverages.

Resolve customer issues and complaints in a timely and effective manner.

Document and process claims efficiently while maintaining detailed records.

Job description

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a German Speaking Customer Support representative within the Automotive Insurance & Claims Department. In this role, you will be responsible for assisting German-speaking clients by providing exceptional service and support regarding their insurance inquiries and claims processing. This is a fantastic opportunity for individuals who are passionate about customer service and want to be part of a dynamic team in a growing industry.

Responsibilities

Assist customers with inquiries related to automotive insurance and claims processing.
Provide accurate information and guidance to clients about their policies and coverages.
Resolve customer issues and complaints in a timely and effective manner.
Document and process claims efficiently while maintaining detailed records.
Collaborate with colleagues to ensure a seamless customer experience.
Stay updated on industry trends and changes in policies to provide informed assistance.

Requirements

Fluency in German (both spoken and written) is essential.
Experience in customer service or a related field, preferably in insurance or claims.
Strong communication and interpersonal skills.
Excellent problem-solving abilities and attention to detail.
A customer-oriented mindset with a commitment to delivering quality service.
Ability to work well in a team-oriented environment.
Familiarity with insurance terminology and procedures is a plus.

Benefits