VP of Product, Front of House
Offer summary
Qualifications:
Experience in leading large, global teams of 100+ in Product & Engineering., Proven business acumen with a focus on revenue, impact, and growth., Background in Product with fluency in Design and Engineering management., Experience in a $100M+ ARR company, preferably in hospitality tech or SaaS..Key responsabilities:
- Define and evolve the product strategy and vision for the Front of House platform.
- Lead a high-impact Product & Engineering organization, fostering a culture of ownership and creativity.
- Drive cross-functional execution across Product, Engineering, Design, Data, and Commercial teams.
- Act as a business partner to the CPO and executive team, focusing on commercial awareness and customer-centric decision-making.
Job description
🌍 Can you help us change the world?
It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇
🧑🏻💻 About the role
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:
As our VP of Product, Front of House, you’ll lead Product and Engineering across Front of House — a high-volume, high-touch domain where hoteliers interact with guests in real-time. Your work will define how thousands of hospitality businesses operate day-to-day, while steering a product org that’s IPO-ready and scaling fast.
- Business Impact – Front of House is where Mews meets the guest — and where product performance drives real business outcomes:
- Customer Growth & Retention – Deliver intuitive, reliable tools that increase adoption, stickiness, and satisfaction.
- Revenue Impact – Align product work with commercial levers. If you're asking about ARR and growth metrics in your interview, we're off to a good start.
- Operational Efficiency – Lead high-performing, cross-functional teams to deliver value at pace — while scaling processes for global growth.
- Strategic Differentiation – Make Front of House a competitive advantage — one that drives expansion and brand loyalty.
- Scalability – Build the systems and teams that support our next phase of growth: from $100M+ ARR to IPO.
- The Core of the Role – Owning the vision, strategy, and delivery of Mews’ most customer-facing domain — shaping product, people, and performance at a pivotal stage of scale.
Your Responsibilities
- Define and evolve the product strategy and vision for our Front of House platform, aligned to our business goals and growth trajectory.
- Lead a large, high-impact Product & Engineering org (100+ people) with a culture of ownership, creativity, and delivery.
- Drive cross-functional execution, ensuring alignment across Product, Engineering, Design, Data, and Commercial.
- Act as a true business partner to the CPO and executive team — bringing commercial awareness, GTM insight, and customer-centric thinking.
- Be IPO-ready — instilling scalable practices and thinking long-term about value creation.
- Work closely with customers, using real insights to guide decision-making and prioritisation.
- Shape a culture of innovation and delivery that supports 50%+ year-over-year growth in a $100M+ ARR environment.
What We’re Looking For
- A builder at heart — someone who’s scaled impactful products in a big-name tech environment and now wants to lead the whole show.
- Experience owning a complex, customer-facing domain in a B2B2C or SaaS company with meaningful scale.
- Proven business acumen — you think in revenue, impact, and growth, not just features.
- Strong GTM instinct and the ability to collaborate across sales, marketing, and customer success.
- Experience leading large, global teams — 100+ FTEs across Product & Engineering.
- You’ve worked in a $100M+ ARR company, and you understand what great looks like at scale.
- You’re IPO-aware, and have helped build toward that kind of operational maturity.
- Deep empathy for customers, frontline staff, and users — and the ability to turn that into intuitive product experiences.
- A background in Product with fluency in Design and comfort managing Engineering teams.
- Experience in hospitality tech, logistics, operations-heavy SaaS, or similar high-pressure environments is a plus.
🎉 What’s in it for you?
Did you know that Mews was named the Best PMS of 2025—for the second year in a row—and has previously been recognized as the Best Place to Work in Hotel Tech for two consecutive years? Now you do! While much of this success is thanks to our incredible team, part of it is also because of the fantastic perks we offer. Beyond working alongside amazing colleagues and tackling exciting challenges, you’ll enjoy:
- Participation in the Company shares program
-
Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
- Flexible Benefits via the ThanksBen platform
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials
🤷🏻 Who is Mews?
We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.
Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.
Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.
💭 Life at Mews
That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.
Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that’s a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.
To get more of an idea what life at Mews is like, check out our Instagram 📸.
We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.
Everyone is welcome at Mews
To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!
One very important note….don’t hold back! Even if you think you don’t meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can’t wait to hear from you!
Required profile
Experience
Other Skills
- Business Acumen
- Leadership
- Innovation
- Teamwork
- Communication
- Problem Solving
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