Supervisor, Patient Care

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Manage workflow of the patient care services function ensuring quality output. Assist with developing and administering all training related to the department and performing quality audits.

• Supervise daily tasks and manage workflow of the patient care function

• Plan, assign and direct work and address and resolve escalated and urgent issues

• Manage workload effectively to ensure performance standards are met

• Oversee and manage inbound and outbound call handling ensuring service level standards are met

• Serve as the point person for all questions and concerns regarding faxes and intake prep functions

• Evaluate and report call center statistics to management

• Assist in the development and implementation of training modules and materials, including providing training to employees

• Performs other duties as assigned

• Complies with all policies and standards

Education/Experience: High school diploma or equivalent experience. 3+ years of healthcare, insurance or benefits experience. Strong oral and written communication skills. Previous experience as a lead in a functional area or managing cross functional teams on large scale projects preferred.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act