Bachelor’s degree in business administration, Management, Finance or equivalent work experience., 10 years of industry experience with at least 8 years in operations leadership, preferably in retirement services., Demonstrated success in process optimization and managing offshore partnerships., Excellent leadership, communication, and stakeholder management skills..
Key responsabilities:
Develop and execute a vision for the Money-In Operations team aligned with organizational goals.
Ensure accurate and timely processing of all money-in transactions while adhering to compliance requirements.
Lead and develop a geographically dispersed team to maximize productivity and quality.
Collaborate with stakeholders to improve processes and enhance client experience.
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Ascensus helps millions of people save for what matters—retirement, education, and healthcare. We’re also one of the savings plan industry’s leading providers of outsourced services. Our technology, market insights, and business knowledge enhance the growth and success of our partners, their clients, and savers.
Ascensus is the largest independent recordkeeping services provider, third-party administrator, and government savings facilitator in the United States. For more information, visit ascensus.com.
We are seeking a strategic and results-driven leader to oversee our Money-In operations. This leader will lead several geographically dispersed teams responsible for ensuring the accurate, timely and efficient processing of all money-in transactions, including contributions and rollovers, while driving operational excellence and transformation initiatives.
We are recruiting for 1 position that can be remote or hybrid in our Dresher, PA, Baxter, MN, or Newton, MA locations.
Job Duties/Responsibilities:
Strategic Leadership: Develop and execute a vision for the Money-In Operations team that aligns with the broader Ascensus operational and transformational goals.
Operational Execution: Ensure the accurate and timely processing of all money-in transactions, adhering to compliance and regulatory requirements.
Process Optimization: Identify opportunities for automation, offshoring and process improvements to enhance efficiency, reduce costs and improve service levels.
Global Workforce Management: Effectively lead and develop a geographically dispersed team, balancing resources across locations to maximize productivity and quality.
Risk & Compliance Oversight: Ensure adherence to industry regulations, internal controls and audit requirements while mitigating operational risks.
Stakeholder Collaboration: Partner with key stakeholders, including Product, IT and Client Services, to improve processes, enhance client experience and drive business growth.
Data-Driven Decision Making: Leverage KPI’s, metrics and analytics to monitor performance, drive accountability, and inform strategic initiatives.
Change Management: Lead transformation initiatives, including system migrations, automation efforts, and operational model shifts, ensuring smooth transitions and adoption.
Talent Development: Foster a high-performing team culture, providing coaching, mentorship, and career development opportunities for employees at all levels. Maintain and establish the environment enabling Operations teams to live by the Core Values of People Matter, Quality First and Integrity Always®.
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day-to-day basis showing your support of our organizational culture.
Additional Requirements:
Bachelor’s degree in business administration, Management, Finance or equivalent work experience
10 years of industry experience and at least 8 years of operations leadership experience, preferably in retirement services or a similar industry
Demonstrated success in process optimization, automation, and managing offshore partnerships
Deep understanding of risk, compliance and regulatory requirements related to financial transactions
Excellent leadership, communication and stakeholder management skills.
Ability to lead through organizational change and transformation
Proficient in leveraging data to drive operational improvements
We are proud to be an Equal Opportunity Employer
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Required profile
Experience
Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.