Offer summary

Qualifications:

Fluency in Italian and English, both written and spoken., Strong communication and interpersonal skills., Technical aptitude for learning smart home technology products quickly., Proficient in using customer service software and tools..

Key responsabilities:

Provide exceptional customer service to Italian-speaking clients regarding smart home products.

Assist customers via phone, email, and chat with inquiries and technical support.

Document customer interactions accurately in the company’s support system.

Identify and escalate complex issues to the appropriate technical teams.

Job description

Patrique Mercier Recruitment is delighted to offer an exciting entry-level position for Italian Speaking Customer Service representatives in the Smart Home Technology Department, based in Greece with free relocation!

This role is perfect for those enthusiastic about cutting-edge technology and dedicated to providing excellent customer support. Our agency specializes in connecting talented multilingual individuals with leading companies across various industries, and this position allows you to be a part of the growing smart home technology sector.

In this role, you will provide assistance to Italian-speaking customers, helping them navigate their smart home products and ensuring they enjoy seamless user experiences. Join us in Greece, where you can advance your career while experiencing the rich culture and vibrant lifestyle of this beautiful country.

Responsibilities

Provide exceptional customer service to Italian-speaking clients regarding smart home products.
Assist customers via phone, email, and chat with inquiries, troubleshooting, and technical support.
Document customer interactions accurately in the company’s support system.
Identify and escalate complex issues to the appropriate technical teams.
Maintain a high level of knowledge about our smart home technology offerings.
Work closely with team members to enhance service efficiency and customer satisfaction.
Participate in training sessions to stay updated on product developments and customer service best practices.

Requirements

Fluency in Italian and English (both written and spoken); proficiency in additional languages is a plus.
Willingness to relocate to Greece - Work from home only within Greece
Strong communication and interpersonal skills.
Technical aptitude with the ability to learn about smart home technology products quickly.
Proficient in using customer service software and tools.
Strong problem-solving abilities with a customer-focused approach.
Willingness to relocate to Greece and engage with a multicultural environment.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
Free Greek Lessons, Engagement Activities

Required profile