Offer summary

Qualifications:

Strong communication skills in English, both verbal and written., Ability to work independently and follow established processes., Detail-oriented with a self-starter mindset., Comfortable with technology and customer support tools..

Key responsabilities:

Respond to customer queries via phone and email.

Provide Tier 1 technical support including account management and password resets.

Escalate system issues and route bug reports as necessary.

Maintain a friendly and personable demeanor while assisting customers.

Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.

Job description

Description

LTVplus helps e-commerce brands grow internationally by building outsourced customer experience teams in any time zone and language. Our mission: ridding the world of bad customer experiences. We understand the success of a business depends not only on the success of its customers but also on its team members. Our team members are distributed across the globe to tap into the different skillsets and languages as we do not believe in limiting opportunities.

Requirements

The CSA will answer queries via phone and email. Offer T1 Tech support that includes account creation, re-enablement, permissions updates, and password reset. Escalation of system down reports. Routing of bug/issue reports, project requests, and/or feature/enhancement requests

Responsibilities

Ability to communicate clearly and effectively in English, by phone, and over email
Ability to work autonomously; follows agreed-upon processes and procedures;
Ability to escalate incidents as needed;
Detail-oriented; self-starter mindset
Personable/friendly;
Comfortable with technology

Non-negotiables:

Recommended Requirements
Processor:
Core i5 7th Gen (Quad-Core) 2.4Ghz or AMD Ryzen 5
RAM (Memory)
16 GB RAM 3200Mhz
Operating System:
Win OS 10 (Home) / MacOs BigSur/Monterey

Nice to have

Software/Platforms Required:

Freshdesk

Experience:

At least 2 years

Required profile