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Customer Success Team Lead

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

3-4 years of experience in customer success or advertising agency roles, Minimum 1 year of team management experience, Strong communication skills in English and Bahasa Indonesia, Understanding of social media analytics and trends.

Key responsabilities:

  • Train and coordinate a team of account managers
  • Build business processes and develop the team
  • Prepare reports, presentations, and commercial offers for clients
  • Assist in marketing research and work with analytics platforms.

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JobGo Hrtech: Human Resources + Technology SME https://www.jobgo.com/
11 - 50 Employees
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Job description

Main Goals:

  • Training, coordination fo work and management of a group of account managers (cmmunication takes place in english and bahasa Indonesia)
  • Builiding business processes, training, and team development
  • Preparation fo reports presentations ,and commercial offers for clients Calculation of media plans/
  • Assistance in marketing research
  • Work with analytics platform and MMps

Our Ideal candidate:

  • Have 3-4 years of experience handli8g a customer success team or being involved in an advertising agency, especially in the CS field;
  • Experiences i managing a team for a minimum 1 year;
  • Loves to build communication and empower people;
  • An open minded and supportive team player;
  • Wants and ready to quickly learn new things;
  • Understand social media analytics and reads the trend;
  • Desire to grow in the digital sphere.

Required profile

Experience

Industry :
Hrtech: Human Resources + Technology
Spoken language(s):
EnglishIndonesian
Check out the description to know which languages are mandatory.

Other Skills

  • Team Management
  • Report Writing
  • Training And Development
  • Team Building
  • Communication
  • Teamwork
  • Adaptability
  • Problem Solving

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