Offer summary

Qualifications:

6+ years of experience in B2B or B2C environments, particularly in loyalty and eCommerce strategies., Strong analytical skills with proficiency in data analysis and user research., Exceptional communication and presentation skills, with experience mentoring other UX professionals., Advanced skills in design tools such as Sketch, Invision, and Adobe Creative Suite..

Key responsibilities:

Lead product teams to develop customer experience strategies and communicate them to senior management.

Oversee user research activities to uncover insights and translate them into design problems.

Map customer experiences across channels to identify needs and business opportunities.

Create and test high and low fidelity prototypes, while coaching and mentoring other UX team members.

Job description

UIX UX Designer Level 3

Note to Vendors

6+ years of experience in B2B or B2C environments, implementing loyalty, personalization/eCommerce strategies

Any previous experience to define, develop and document UX design and interaction requirements

Highly analytical aptitude and proficient using data analysis

Exceptional communication, and presentation skills with demonstrated ability to lead and innovate across teams and organizations

Experience mentoring other user experience professionals

Demonstrated experience using strategy to solve complex problems

Demonstrated ability to influence and lead projects from concept to delivery and ongoing improvement

Portfolio demonstrating user experience activities, processes and deliverables

Strong understanding of analytics, target measurement and online/offline channel engagement attribution models

Advanced skill with design tools, such as Sketch, Invision, Adobe CS, etc.

***Open to remote candidates

***Top 3 Skills:

User Research

User Experience (UX)

User Interface Design (UI)

Job Description

Define the customer journey across multiple products. Demonstrate a deep understanding of the customer, initiate research studies to uncover specific customer problems, insights and opportunities. Partner with Product Management, Engineering, Marketing, Merchandising, and Data Scientists, along with designers across customer journeys and product teams to shape the product vision. Mentors Designers and associate designers. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

Lead product teams and partner with stakeholders to develop the customer experience strategy and vision; define customer experiences and communicate to company officers and senior management
Advocate for users by leading or overseeing user research activities; understand when research is needed to uncover insights and recommend the right research methods; translate insights into design problems
Define and focus on user problems; map the customer experience across channels and touch points to reveal needs, pain-points, and business opportunities; influence behavior changes to help achieve desired business outcomes
Set standards for Design processes and artifacts, including user journeys, heuristic evaluations, wireframes, prototypes, and usability testing
Think broadly through ideation by planning and facilitating brainstorming and design-thinking activities with multi-disciplinary teams and create artifacts to demonstrate divergent thinking
Synthesize outcomes of brainstorming and design-thinking activities and guide multi-disciplinary teams to act on these outcomes
Create high and low fidelity prototypes, static or interactive, that are tested with users and shared with stakeholders
Measure, improve and enable continuous delivery to production
Set objectives and key results for product teams; coach and mentor others; provide direction, feedback and approval on others' work and coach associate UX and UX team members
Apply standards from design systems and/or brand guidelines, and contribute to design systems
Embrace Agile environment and act as an advocate for customers, providing strategic leadership based in user-centered design, user research, customer analytics, and business goals
Travel to local campuses and to attend company meetings
Must be able to perform the essential job functions of this position with or without reasonable accommodation

Required profile