Offer summary

Qualifications:

At least an associate degree or expected graduate status., Fluent in Japanese (mother tongue) and English (business level)., Strong time management and people development skills., Proficient in MS Office and typing skills..

Key responsabilities:

Handle all inbound calls related to hotel reservations and travel inquiries for Japanese customers.

Provide accurate information and exceed customer expectations in service.

Communicate with contracted vendors regarding customer inquiries.

Work on weekends and public holidays as part of a rotational shift schedule.

Job description

Who are we?
A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.

Job Description:

To handle all inbound calls pertaining to hotel reservation and travel product information and other inquiries for Japanese customers.
To exceed customers expectation in terms of customer service & accurate information
To be able to provide information related to travel and tours for customers convenient travelling.
To communicate with contracted vendors about customers inquiries and queries.

Requirements:

At least holding an associate degree and/or expected graduate (documents required)
Required language(s): Japanese (mother tongue) / English (business level)
Able to work on weekends/public holidays and rotational shift
Each shift consists of 9 working hours and inclusive of 1 hour lunch break
Good in both time management & people development skills
MS Office operating and typing skills
Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and
Enthusiastic

Benefit: