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WFH in Japan Native Japanese Customer Support - Travel Industry (No Night Shift)

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

At least an associate degree or expected graduate status., Fluent in Japanese (mother tongue) and English (business level)., Strong time management and people development skills., Proficient in MS Office and typing skills..

Key responsabilities:

  • Handle all inbound calls related to hotel reservations and travel inquiries for Japanese customers.
  • Provide accurate information and exceed customer expectations in service.
  • Communicate with contracted vendors regarding customer inquiries.
  • Work on weekends and public holidays as part of a rotational shift schedule.

Hunters International logo
Hunters International Human Resources, Staffing & Recruiting Startup https://www.hunters-in.com
11 - 50 Employees
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Job description

Who are we?
A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.


Job Description:

  • To handle all inbound calls pertaining to hotel reservation and travel product information and other inquiries for Japanese customers.
  • To exceed customers expectation in terms of customer service & accurate information
  • To be able to provide information related to travel and tours for customers convenient travelling.
  • To communicate with contracted vendors about customers inquiries and queries.

Requirements:

  • At least holding an associate degree and/or expected graduate (documents required)
  • Required language(s): Japanese (mother tongue) / English (business level)
  • Able to work on weekends/public holidays and rotational shift
  • Each shift consists of 9 working hours and inclusive of 1 hour lunch break
  • Good in both time management & people development skills
  • MS Office operating and typing skills
  • Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and
  • Enthusiastic

Benefit:

  • Work Permit provided
  • 5 working days in a week
  • Annual leave (12 days)
  • Sick leave (14 days)
  • Medical insurance
  • One way flight ticket to Malaysia
  • Pick up service from airport
  • 2 weeks free company accommodation provided
  • Opening Malaysian bank account
  • Property agent introduction
  • Shuttle van pick up from nearest LRT station

Remuneration

Basic Salary MYR 9,000 + Up to MYR 500 KPI (Depending on performance)

Working Hours
Between 6am - 11pm (8 hours + 1 hour break) |5 days rotational (Monday to Sunday)

Work Location
WFH and need to be based in Japan

Consultant in Charge
Angel Chok | 014 612 6048 | angel.chok@hunters-in.com

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
JapaneseEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Customer Service
  • Microsoft Office
  • Time Management
  • Teamwork
  • Communication
  • Problem Solving

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