Offer summary

Qualifications:

High school diploma or equivalent; a degree may be preferred., Experience in tele calling, telemarketing, or customer service roles., Strong communication and interpersonal skills with excellent phone etiquette., Basic computer skills and familiarity with CRM software..

Key responsabilities:

Conduct outbound calls to promote products or services and generate leads.

Respond to inbound calls, addressing customer inquiries and providing information.

Build and maintain positive customer relationships while meeting sales targets.

Accurately record customer interactions and provide feedback to management.

Job description

This is a remote position.

As a Telecaller, you will be responsible for conducting outbound calls to prospective customers, existing clients, or partners. You may also receive inbound calls, addressing customer inquiries and providing information.

Key Responsibilities:

Outbound Calls: Initiate outbound calls to potential customers to promote products or services. Your goal may be to generate leads, set up appointments, or make sales.

Inbound Calls: Respond to incoming calls from customers, addressing their questions, concerns, or requests.

Product Knowledge: Acquire a deep understanding of the products or services you are promoting, enabling you to provide accurate information to customers.

Customer Relationship: Build and maintain positive customer relationships, ensuring their needs are met.

Sales: If applicable, use persuasive techniques to convince customers to purchase a product or service.

Data Entry: Accurately record customer information, interactions, and transactions in the company's database.

Feedback: Provide feedback to management on customer reactions and any issues encountered during calls.

Targets: Meet or exceed daily, weekly, or monthly targets and quotas for calls and sales, if applicable.

Objection Handling: Skillfully handle customer objections or complaints, aiming to resolve issues and maintain customer satisfaction.

Follow-Up: Conduct follow-up calls with customers to ensure satisfaction and inquire about additional needs.

Compliance: Adhere to industry regulations, company policies, and ethical standards in all interactions with customers.

Requirements

High school diploma or equivalent. A degree may be preferred in certain industries.
Experience in tele calling, telemarketing, or customer service roles.
Strong communication and interpersonal skills.
Excellent phone etiquette and the ability to build rapport with customers.
Basic computer skills, including data entry and familiarity with customer relationship management (CRM) software.
Results-oriented with the ability to meet targets and quotas.
Persuasive and confident in communication, especially in sales roles.
Problem-solving and objection-handling skills.
Adaptability to different customer personalities and situations.