Offer summary

Qualifications:

At least 3 years of experience as a Team Lead and in Customer Service., Excellent English communication skills, both written and spoken., Familiarity with e-commerce platforms like Shopify, BigCommerce, or Amazon is a plus., Strong skills in managing performance, attendance, and KPIs..

Key responsabilities:

Oversee agent performance, ensuring KPIs are met and reporting attendance.

Provide bi-weekly coaching and one-on-one sessions to support agents' health and safety.

Conduct semi-annual performance reviews and recommend growth opportunities.

Inspire and manage a team of Virtual Assistants effectively.

Job description

Join Our Team as a Team Leads!

Are you an experienced leader with a passion for customer service and e-commerce? We are on the lookout for dedicated Team Leads to manage and inspire our Virtual Assistants. If you're ready to take your career to the next level, we want to hear from you!

Ideal Candidate:

At least 3 years as a Team Leads and 3 years in Customer Service.
Excellent English communication (both written and spoken).
Experience with Shopify, BigCommerce, and/or Amazon is a plus.
Familiarity with G Suite, Zendesk, Freshdesk, Intercom, or Gorgias is advantageous.
Strong skills in managing performance, attendance, and KPIs.
Proficient in bi-weekly team coaching and 1-on-1 sessions.
Able to assess agent health, safety, and welfare effectively.
Skilled in creating and analyzing performance reports.
Experienced in conducting performance reviews and recommending agent development.

Responsibilities:

Oversee agent performance, including reporting and attendance, ensuring KPIs are met.
Provide bi-weekly and one-on-one coaching, addressing agents’ health, safety, and support needs.
Conduct semi-annual performance reviews, recommending growth, promotions, and appraisals.

Work Hours: