Senior Manager EDD Operations

As the Senior Manager, Compliance EDD Operations at Coinbase, you'll lead the charge in combating money laundering and ensuring that we meet our mission to make cryptocurrency accessible to everyone. You'll be a driving force behind our Anti-Money Laundering (AML) operations, managing centralized Quality Control (QC) programs that span multiple teams, with hundreds of analysts across the globe. With your expertise in compliance, operations, and Quality Control, you'll be the mastermind ensuring our teams are performing their work to the highest quality standards and in full compliance with our regulatory obligations. 

In this critical role, you'll take charge of aggregating and monitoring multiple streams of quality data, and using that data to identify trends and areas for improvement.  You will work closely with your team and cross-functional partners to develop and implement effective solutions that will help us meet our goals in a meaningful way.

As a natural leader with a passion for compliance and operations, you'll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. 

What you’ll be doing (ie. job duties):

• You will execute the strategic vision for Compliance by scaling operational performance, which includes the execution of operational OKRs, KPIs and initiatives.
• In partnership with Compliance, Legal, Program Management, and other operational support partners (i.e. Workforce Management, Vendor Management, Analytics, Quality Assurance, etc.) you will create and scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class compliance operations.
• You are responsible for the development of standard work and will utilize your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to user guides, procedures, and policy.
• Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.
• Drive weekly, monthly, and quarterly vendor business reviews to instill customer focus and operational excellence culture across all tiers of support.
• Thoughtfully delegate tactical responsibilities and set performance expectations across the organization.
• Hire, lead and develop a diverse, high performing team, setting up the organization for success through investments in career growth.

What we look for in you (i.e. job requirements):

• Motivated by Coinbase’s mission
• Minimum of 5 years of proven KYC/AML experience in financial services or technology organizations leading large teams (100-500+) across multiple countries and regions.
• Minimum of 3 years experience working with global outsourcing providers and senior leadership.
• Working knowledge of laws, regulations, and risk management practices for financial services.
• Hands-on involvement in developing and producing metrics and reporting.
• Proficient in PowerPoint/Google Slides and Excel/Google Sheets.
• A BA/BS degree in business, finance, and other related fields.

Nice to haves:

• Advanced degree in business, finance, and other related fields.
• Experience with and/or keen interest in cryptocurrency.
• Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions).
• Experience with or previous exposure to financial services regulators.
• Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA).
• Deep understanding of Google apps, JIRA, Salesforce Service Cloud.

Job #: P69132