Offer summary

Qualifications:

Strong customer service orientation with excellent communication skills., Basic sales acumen and ability to identify upselling opportunities., Proficiency in Google products, especially Google Calendar., High school diploma or equivalent; additional education in business or customer service is a plus..

Key responsabilities:

Schedule and coordinate appointments for installations and estimates.

Conduct proactive follow-ups to nurture sales leads.

Assist in the sales process, including providing basic quotes for simple orders.

Collaborate with the installation team to ensure smooth project execution.

Job description

This is a remote position.

Schedule: Monday to Friday, 8:30 AM to 5:30 PM Tampa, FL Time with 30-min paid brreak

Client Timezone: Tampa, FL Time

Client Overview

Join a dynamic, growing glass and glazing contractor specializing in custom interior glass solutions. This established company excels in both residential and commercial projects, crafting bespoke shower enclosures, mirrors, and office partitions. With a commitment to quality and customer satisfaction, they’re seeking a talented individual to enhance their customer experience and drive sales growth.

Job Description

You’ll be the linchpin of customer interactions, managing inquiries and coordinating projects in both English. This role offers a unique blend of customer service and sales, allowing you to leverage your communication skills across diverse client needs. You’ll be instrumental in scheduling appointments, following up on leads, and supporting the sales process for both residential and commercial glass installations. Utilizing modern tools like RingCentral and QuickBooks, you’ll streamline operations and contribute directly to the company’s expansion. This remote position offers the flexibility of working from home while being an integral part of a thriving business in the specialized glass industry.

Responsibilities:

Schedule and coordinate appointments for installations and estimates
Conduct proactive follow-ups to nurture sales leads
Assist in the sales process, including providing basic quotes for simple orders
Manage and update the company’s Google Calendar for efficient scheduling
Process estimates and invoices using QuickBooks
Collaborate with the installation team to ensure smooth project execution
Contribute to the implementation and management of a new CRM system
Maintain high levels of customer satisfaction through excellent communication

Requirements

Strong customer service orientation with excellent communication skills
Basic sales acumen and ability to identify upselling opportunities
Proficiency in Google products, especially Google Calendar
Familiarity with or willingness to learn QuickBooks and CRM systems
Excellent organizational and time-management skills
Ability to work independently in a remote environment
Reliable high-speed internet connection
Adaptability to learn new software and systems quickly
High school diploma or equivalent; additional education in business or customer service a plus