Offer summary

Qualifications:

Fluency in at least one Nordic language (Danish, Norwegian, Swedish, or Finnish) and proficiency in English., Strong communication and interpersonal skills., Ability to work effectively in a virtual environment and manage tasks independently., Problem-solving capabilities with a customer-first approach..

Key responsabilities:

Provide top-notch customer support to clients requiring roadside assistance in their native Nordic language.

Handle inbound calls and inquiries, offering solutions and guidance professionally.

Document customer interactions and details of assistance in the CRM system.

Coordinate with service providers to ensure timely assistance for customers.

Job description

Patrique Mercier Recruitment is proud to offer an amazing entry-level position for Nordic Speaking Customer Service Representatives focused on providing roadside assistance services, available remotely in Greece with free relocation!

This position is perfect for individuals fluent in Nordic languages (Danish, Norwegian, Swedish, or Finnish) who are enthusiastic about helping others and excited about the freedom of remote work.

Our agency specializes in connecting talented multilingual candidates with high-profile companies across various industries, and we are dedicated to finding you the right fit that allows for both professional development and personal fulfillment.

As part of a supportive team, you will assist customers requiring urgent assistance while delivering an exceptional service experience from the comfort of your own home.

Responsibilities

Provide top-notch customer support to clients requiring roadside assistance in their native Nordic language.
Handle inbound calls and inquiries, offering solutions and guidance in a professional manner.
Document customer interactions and details of assistance required in the CRM system.
Coordinate with service providers to ensure timely assistance for customers in need.
Maintain knowledge of roadside assistance protocols and company policies to provide accurate information.
Work collaboratively with colleagues to continually enhance service quality.
Gather feedback from customers to identify areas for improvement in services offered.

Requirements

Fluency in at least one Nordic language (Danish, Norwegian, Swedish, or Finnish) and proficiency in English.
Willingness to relocate to Greece - remote work only within Greece
Strong communication and interpersonal skills.
Able to work effectively in a virtual environment, managing time and tasks independently.
Problem-solving capabilities with a customer-first approach.
Familiarity with customer service software and tools is a plus.

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
Free Greek Lessons, Engagement Activities

Required profile