Business Systems Analyst - Salesforce
Offer summary
Qualifications:
3+ years of experience as a Salesforce Administrator., 2+ years in a Business Systems Analyst role, including gathering requirements and managing projects., Strong ability to engage business partners and translate needs into technical solutions., Attention to detail and a process-driven mindset with a focus on operational improvement..Key responsabilities:
- Design, customize, and automate Salsify’s Salesforce instance.
- Implement and support the broader tech stack, including Salesforce Sales & Service Cloud and other tools.
- Collaborate cross-functionally to gather business requirements and lead user acceptance testing.
- Maintain data accuracy and manage user access across systems.
Job description
Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
About the Opportunity
About the Opportunity:
The Salsify Business Systems team is looking for a Business Systems Analyst to enhance, manage, and optimize our Salesforce.com instance and broader business systems ecosystem. This role is a great fit for someone who enjoys solving real business problems through systems, collaborating across teams, and building solutions that scale.
You’ll be joining a collaborative team of administrators, developers and analysts who work closely together to support Salsify’s go-to-market and customer teams. As a member of the team, you’ll work across functions and technologies to deliver impact every day in a fast-paced, evolving environment.
How You’ll Make an Impact
- Be a key contributor in the design, customization, and automation of Salsify’s Salesforce instance.
- Implement, integrate, and support our broader tech stack—including Salesforce Sales & Service Cloud, Experience Sites (Customer and Partner Portals), CPQ, Gainsight, Kimble, and more.
- Improve and streamline processes by leveraging Salesforce tools like Flow and other automation platforms.
- Collaborate cross-functionally to gather business requirements, develop scalable solutions, and lead user acceptance testing and deployment.
- Partner with teams including Sales, Customer Support, Customer Success, and Finance to ensure systems align with business needs.
- Help maintain the accuracy and quality of key company data for reporting and dashboards.
- Manage user access across systems, including provisioning licenses and permissions.
- Ensure data security and integrity within and across platforms.
You’ll Enjoy This Job If You Have:
- 3+ years of experience as a Salesforce Administrator.
- 2+ years in a Business Systems Analyst (BSA) role—gathering requirements, writing user stories, working with stakeholders, and managing projects.
- A Salesforce Administrator certification (preferred but not required).
- Experience or interest in systems like CPQ, Gainsight, Kimble, or other tools in the Salesforce ecosystem.
- A strong ability to engage business partners, translate needs into technical solutions, and communicate clearly.
- High attention to detail, with a focus on validating and testing your work thoroughly.
- A willingness to learn new systems and dive into unfamiliar territory.
- A track record of strong time and project management.
- A process- and data-driven mindset with an eye for operational improvement.
- Familiarity with sales and customer-facing processes (ideally in a B2B context).
- A team-first approach andthe ability to collaborate and problem-solve across departments and levels.
- We pay market rates, which are competitive and equitable
- We pay based on performance and proficiency, not tenure
- We adjust proactively; when the market moves, we do too
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.
Required profile
Experience
Other Skills
- Collaboration
- Communication
- Time Management
- Teamwork
- Detail Oriented
- Problem Solving
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