Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Strong communication and interpersonal skills., Detail-oriented with excellent problem-solving abilities., Proficient in using customer support software and technology..

Key responsabilities:

Deliver exceptional customer support in German for pharmacy and telemedicine inquiries.

Troubleshoot issues and provide solutions regarding prescriptions and telehealth services.

Educate customers on product offerings and service procedures.

Document customer interactions accurately in the system.

Job description

Patrique Mercier Recruitment is proud to offer an exciting entry-level opportunity for a German Speaking Customer Support representative within the Online Pharmacy and Telemedicine Department in Greece.

If you have a passion for healthcare and thrive in customer-focused environments, this role is tailored for you!

In this position, you will assist German-speaking customers with inquiries related to online pharmacy services, telemedicine appointments, and other health-related questions. Your role will involve providing accurate information and solutions, ensuring that clients feel supported and valued.

Join a forward-thinking company committed to making healthcare accessible and efficient through technology. This is your chance to impact people's lives while working in the innovative landscape of online pharmacy and telemedicine!

Responsibilities

Deliver exceptional customer support in German for pharmacy and telemedicine inquiries
Troubleshoot issues and provide solutions regarding prescriptions and telehealth services
Educate customers on product offerings and service procedures
Document customer interactions accurately in the system
Collaborate with healthcare professionals to enhance service quality
Stay informed about industry regulations and healthcare practices

Requirements

Fluency in German and English, both written and spoken
Willingness to relocate to Greece - remote work only within Greece
Strong communication and interpersonal skills
Detail-oriented with excellent problem-solving abilities
Ability to handle sensitive information with confidentiality
Proficient in using customer support software and technology
Empathy and professionalism in communication
Willingness to learn about pharmacy regulations and telemedicine practices

Benefits

Private Health Insurance
Training & Development
Performance Bonus
2 Extra Salaries Per Year
Fully Paid Training
Competitive Salary by Greek standards
Fully Paid Relocation Package ( flight to Athens, transfer and hotel for the first 4 weeks )
Free Greek Lessons, Engagement Activities

Required profile