AWS Developer (AU IT, WFH)

Salary: P120,000-P160,000 (Monthly Package)

Schedule: Monday- Friday (07:00 AM-04:00 PM PHT)

What are we looking for?

Skills Required:

• AWS
• Python
• Typescript
• Amazon Connect

Nice to Have:

• Nodejs
• Django
• Zoho

What will you do?

Amazon Connect Engineering Support: 

• Provide Amazon Connect engineering support to the Australian development team. 

• Assist in troubleshooting, implementation, and optimization of Amazon Connect solutions for various client projects. 

• Develop, support and extend Amazon Connect through integrations such as data dips, 3rd party apps, lambda functionality, and generative AI integrations. 

Lead the PH Amazon Connect Support Team: 

• Act as the initial lead for the Philippines-based support team, initially providing Level 1 & 2 support to clients. The Australian team will handle Level 3 & 4 support in the first instance, however this responsibility will also likely move to this role over time. 

• Oversee the setup and ongoing management of the support team, ensuring efficient operations and high-quality client service. 

• Collaborate with the Australian team to design and document support processes, knowledge bases, and best practices. 

Zoho Desk & Support Flow Oversight: 

• Utilize experience with Zoho Desk (or similar tools) to build automations and optimize support workflows across the company. 

• Work on continuous improvement of support processes, aiming to enhance efficiency and customer satisfaction. 

• Establish and manage overall support processes to ensure full coverage and resolution of issues, including reporting and visibility to the team. 

Team Development & Future Growth: 

• Contribute to the future growth of the PH support and engineering teams. 

• Play a key role in recruiting, mentoring, and developing new team members as the team expands. 

 Join the awesome team and enjoy these benefits & perks:

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is specialist delivery partner for Amazon Connect, offering deep expertise in contact centre technology and operations. As they expand their business, we are looking for talented individuals to join our growing team in the Philippines, contributing to our mission of delivering incredibly powerful customer and business outcomes, in a truly affordable and sustainable way. 

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.