Quality Assurance Manager

Tribalco seeks a Quality Assurance Manager who will work with Tribalco's Director of Corporate Quality and internal and external stakeholders (customers, suppliers, manufacturers, etc.) to manage Tribalco’s Quality Assurance Program and Processes. The candidate will also develop, maintain, and improve the company's processes and certifications. Candidates who have developed processes/workflows and implemented industry certification programs are preferred.

Responsibilities

• Ability to identify, plan, and execute work independently with minimal or no oversight
• Establish and Implement Quality Standards:
  • Develop and enforce quality standards, procedures, and policies to ensure products and services meet requirements.
• Oversee Quality Assurance Processes:
  • Monitor and audit quality assurance processes to ensure compliance with established standards and identify areas for improvement.
• Conduct Quality Testing and Inspections:
  • Oversee and participate in quality testing and inspections to identify defects and ensure product quality.
• Analyze Data and Identify Trends:
  • Collect, analyze, and interpret quality data to identify trends, root causes of issues, and opportunities for improvement.
• Implement Quality Improvement Plans:
  • Implement strategies and plans to improve quality, reduce defects, and enhance customer satisfaction.
  • Collaborate with key stakeholders on process improvements
• Collaborate with Departments, Divisions, and Project Teams:
  • Work with various teams, including product development, manufacturing, and customer service, to ensure quality throughout the product lifecycle.
•  Statutory and Regulatory Requirements:
  • Ensure Compliance with Statutory and Regulatory Requirements
  • Stay up-to-date on relevant industry regulations and standards and ensure compliance with all applicable laws and guidelines.
• Manage Vendor Quality:
  • Work with the Teams and ensure the Tribalco Vendor Process is followed to include the Vendor Setup and Evaluations Process in Salesforce.
• Review Customer Feedback:
  • Work with the teams and Quality director and review customer feedback and complaints to identify areas for quality improvement.
• Organizational Process Asset Library (PAL):
  • Assist with analyzing our current PAL
  • Complete an inventory and catalog of current PAL assets
  • Conduct gap analysis of PAL assets
  • Conduct a review of Roles and determine variance to actual roles
  • Review artifact association to roles and determine gaps
  • Conduct a review of the documented delivery processes for applicability
  • Conduct a review of checklists and determine gaps
  • Review outcome lists and determine applicability
  • Conduct a review of the documented templates for applicability
• Assist Departments, Divisions, and Project Teams:
  • With tasks associated with their -specific processes via Process Action Teams.
  • Conduct gap analysis of Team-level assets and processes
  • Provide recommendations to align with industry practices and standards that support Tribalco’s methodologies/standards
  • As applicable, ensure standards, process descriptions, and/or procedures are appropriately tailored from the Organizational set of assets and documented accordingly to suit the team.
  • Ensure process documentation is created and appropriately maintained in the designated configuration management portal/repository
  • Assist with creating and maintaining process documentation, including process flows/models, templates, etc.
  • Assist all teams with process training needs
  • Ensure teams maintain baselines or appropriately request, document, and obtain approval regarding changes thereof
  • Serve as process champion and mentor for departments, divisions, and programs/projects
• Conduct process assessments in accordance with the Master Assessment Schedule, as necessary
• Track all Assessments/Audit nonconformances to closure
• Assist in internal and external appraisal/readiness preparation
• Provide status accounting and milestone completion data
• Generate a Weekly Status Report

Desired Skills

• 5-7 years of applying Capability Maturity Model Integrated (CMMI) and International Organization for Standardization (ISO) practices and requirements throughout the Project Management Life Cycle (PMLC)
• Experience with creating and maintaining process documentation and process flow models
• Experience with auditing departments, divisions, and programs/projects, reporting and tracking nonconformances to resolution
• Experience with Microsoft SharePoint
• Experience with the execution, monitoring, and administration of Quality/Process Improvement best practices
• Experience with participating in CMMI V3.0 and ISO 9001:2015 Internal and External audits
• Experience serving as a member of a Change Control Board (CCB) or Governance Board
• Ability to gather information and resolve issues independently
• Ability to identify, manage, and track progress and escalate issues as needed
• Ability to multi-task in a changing environment
• Analytical and detail-oriented
• Possess facilitation and presentation skills
   

Education and Certifications

• CMMI V3.0 or higher Practitioner Certification
• ISO 9001:2015 Lead Auditor Certification

Clearance

• The Candidate must be a U.S. citizen or permanent resident with the ability to obtain Public Trust security clearance

Compensation

• Salary Range: $90,000-$140,000
• The above salary range is a guideline; however, compensation is determined by a number of factors, including the scope of the position and the candidate's experience, education, certifications, training, skills, and market factors.
• All qualified applicants will be considered for employment without regard to race, color, religion, sex, or national origin.
• Tribalco is an equal-opportunity employer.

About Our Company:
 

Tribalco is a global systems integrator providing C5ISR and tactical survival, rescue, and safety systems to military, federal civilian, and commercial customers worldwide. Since 2004, Tribalco has delivered and supported innovative technologies that protect our nation from evolving cyber threats and improve the safety and survivability of our armed forces and critical infrastructure.

Tribalco is a CMMI® Level 3 appraised organization and ISO 9001:2015 certified enterprise. As a named NSA CSfC Trusted Integrator, Tribalco is at the forefront of technology advancement in engineering and deploying NSA-compliant solutions that enable customers to securely access and share classified data across commercial networks, often in extremely challenging environments.

Tribalco is headquartered in Maryland and maintains offices in Florida, California, South Korea, Germany, Hawaii, Japan, the Marshall Islands, the Middle East, and Africa. For additional information, please visit tribalco.com.