UX Designer

Pay Range:

​(Minimum to mid pay range specific to NY, CA, CO, WA, MD)

Brinks Texas License #C00550

#LI-Remote

About Brink's:

Job Description

As a User Experience Designer, you will be responsible for designing, analyzing, and optimizing user-centered workflows for the services, platforms, and products we bring to market. This role involves creating intuitive, seamless digital experiences that align with both user needs and business objectives. You will design and refine user journeys, ensuring that every interaction is engaging, accessible, and efficient. In this role, you will collaborate with cross-functional teams to develop wireframes, prototypes, and high-fidelity designs, leveraging research and data to inform design decisions. You will also oversee usability testing, gather feedback, and iterate on designs to enhance the overall user experience. Your work will play a critical role in shaping how customers interact with our products and services, ensuring a cohesive and satisfying experience throughout the entire customer lifecycle. By applying UX best practices and human-centered design principles, you will drive innovation, optimize digital touchpoints, and contribute to a user experience that fosters engagement, trust, and long-term success.​

Responsibilities:

• Design and implement user journey maps to analyze interactions across digital and physical touchpoints.​

• Identify key touchpoints and pain points in the user experience, creating targeted solutions to enhance engagement and usability.​

• Develop user experience blueprints that align user needs with business objectives, ensuring consistency and seamless experience across platforms.​

• Define and track key UX performance indicators (KPIs) to measure the effectiveness of design solutions.​

• Use data analytics, behavioral insights, and user feedback to drive continuous improvement in product usability and engagement.​

• Implement tracking strategies to monitor user flows, satisfaction, and pain points, enabling proactive experience enhancements.​

• Apply lean and agile methodologies to refine and optimize user workflows, ensuring efficiency and scalability.​

• Partner with product, engineering, and support teams to integrate user experience best practices into product development.​

• Develop automation and self-service solutions to improve usability and reduce friction in user interactions.​

• Work closely with UX designers, software developers, and hardware engineers to create intuitive, user-centered product experiences.​

• Advocate for user needs, influencing product decisions and strategic initiatives to align with real-world user expectations.​

• Lead user experience workshops and training sessions to foster a culture of design thinking and user empathy across teams.​

• Evaluate User Journeys – Assess existing user flows to identify opportunities for improving efficiency, usability, and engagement while aligning with business objectives.

• ​Create & Document UX Artifacts – Develop detailed journey maps, personas, wireframes, and prototypes that illustrate all possible user paths and interaction points, ensuring a seamless experience.​

• Cross-Functional Collaboration – Work closely with product managers, engineers, and stakeholders to align UX strategies with business and technical requirements, ensuring a consistent and cohesive experience.

• Define & Align UX Metrics – Establish and track UX performance indicators, integrating usability insights and customer feedback into continuous design improvements.​

• Champion User-Centered Design – Advocate for and support the creation of new features, digital experiences, and service offerings that enhance usability and accessibility.​

• Translate Research into Actionable Design – Convert user insights, journey definitions, and customer feedback into functional design solutions and technical requirements.​

• Optimize Interaction Design – Identify opportunities for process improvements, automation, and self-service enhancements to streamline user interactions.​

• Drive Continuous Improvement – Identify usability challenges, recommend design solutions, and iterate based on testing, research, and analytics.​

• Implement UX Feedback Loops – Establish processes for capturing, analyzing, and acting on user feedback to improve product experiences iteratively.​

• Ensure UX Governance & Best Practices – Develop and maintain design standards, documentation, and quality controls to ensure consistency and scalability across all customer-facing experiences.​

• Strong knowledge of user journey mapping, service blueprints, experience measurement frameworks, and data-driven design decisions.​

• 5+ years of experience in UX design, user journeys, process improvement, or interaction design.​

• Experience designing for hardware, software, and service ecosystems and understanding how integrated solutions impact user experience.​

• Bachelor’s degree in UX/UI Design, Human-Computer Interaction, Human Factors, Psychology, or a related field.​

• Strong problem-solving skills and ability to translate complex user needs into structured, actionable design solutions.​

• Experience identifying UX-focused metrics and KPIs and developing reporting mechanisms for usability and engagement insights.​

• Proficiency in design tools (Sketch, Figma, Adobe Creative Suite, Miro)​

• Excellent communication, collaboration, and project management skills.​

What’s Next? 

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.