Offer summary

Qualifications:

Bachelor's degree in Business or equivalent required., 5+ years of experience in project management with increasing responsibility., Proven leadership experience managing teams and projects., Strong analytical thinking and problem-solving skills..

Key responsabilities:

Execute major change initiatives within a complex operation.

Manage and track the performance of CS Project Managers and their projects.

Oversee multiple project teams to ensure program goals are met.

Facilitate communication between stakeholders and coordinate project-related meetings.

Job description

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

What you'll be getting up to:

This position requires an ambitious, highly driven and committed leader who understands both what great customer experience looks and feels like.
Responsible to execute major change within a large, complex operation.

Job Summary (General description of the role):

Engages closely with the company senior management group in understanding high level and strategic plans.
Manages CS Project Managers and tracks their projects’ progress as well as their day to day performance.
Manages big or high complexity project/s and ensures the project needs are met in a timely and cost effective manner.
Oversee multiple project teams and project resources ensuring program goals are reached.
Track the progress and quality of work being performed and provide feedback to superior/management.
Organizing and monitoring inter-connected projects.
Work on areas Management specifies namely those that will improve brand, skill and job utilizations/ delegations
Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals.
Monitor milestones and deliverables to identify issues and escalate to Management as needed.
Organize and coordinate project related meetings, document meeting minutes, assist in following up on action items.
Facilitate communications between various stakeholders and collaborate with different IT teams, local and off-shore
Any project related task assigned by superior.

Key Skills required of the Role:

Extensive experience of leading major change programmes within a Customer Experience focused environment (large contact centre environment)
Ability to think both operationally (e.g. getting the job done) and strategically (e.g. deeply understanding the commercial strategy, culture, the future of Customer Services) to ensure that the need for change is balanced alongside delivering promises to customers.
First class leadership and coaching skills, with the ability to inspire, challenge and develop your team to deliver excellence.
Superb stakeholder management skills with the ability to influence across all areas and levels of the business
Ability to gain agreement for revisions to the project from stakeholders.
Strong leadership skills; ability to influence others indirectly, i.e. without direct line supervision.
Independent judgment and training in quality management and process improvement methods, in order to effectively analyze current procedures and recommend and implement change. In addition, the position requires the evaluation of the potential impact that decisions would have on the organization.
Ability to be creative in communicating and adapting to diverse cultures and personalities
Ability to map a process in a diagrammatic way
Ability to help others communicate their requirements clearly
Ability to present information and data clearly in easily digestible formats
Ability to produce templates and reports suitable for use by others
Ability to understand and adapt to operational and technical requirements
Ability to challenge current thinking to lead the team into the future

Qualifications/Work Experience/Skills:

Candidates must possess at least a Bachelor's/College Degree in Business or equivalent.
5 and above years of related experience with increasing levels of responsibility.
Involvement in managing and participating in projects.
Proven experience in managing a team.
Experience in planning, monitoring and controlling programs
Experience in overseeing multiple project teams and project resources
Experience of project management methodologies
Experience with various project management and issue tracking software essential but not compulsory.
Possesses an understanding of personal dynamics and the skills required to facilitate communication between various functions including IT and Products.
Strong detailed analytical thinking, problem solving and results oriented skills.
Background in Call Centre Operations & Online Gaming is preferred.
Full-Time position available.

Additional Information:

Display excellent communication, problem solving and people skills
Must be independent, self-motivated, show initiative and a strong sense of ownership/responsibility
Supportive of company goals and objectives, deliver departmental/team results and key objectives
Display willingness to learn/fast learner
Applications in English only please

Diversity & Inclusion

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing.

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