IT Project Analyst

Overview:

The purpose of the IT Project Analyst role is to enhance organizational efficiency and effectiveness by evaluating and improving business processes through technology solutions. This involves determining operational objectives, analyzing requirements, designing workflows, and maintaining comprehensive system documentation to support ongoing process improvement and cost reduction.

• Determining operational objectives by studying business processes, gathering information, evaluating requirements and possible solutions. 
• Analyzing requirements, building workflows, understanding system capabilities and writing specifications.
• Acting as an internal consultant within the organization and driving to leverage technology solutions for process improvement and efficiency – continually searching for ways to improve processes and reduce costs.
• Improving business processes and systems by studying current practices and designing improvements; creating process flows.
• Participating in and developing system documentation including gap analysis, standard operating procedures, and user training materials.
• Ensuring system and process documentation is maintained and updated.
• Work with business stakeholders, product owners, and company leadership to gather, define, and understand business requirements across a variety of business units.
• Assist in project intake, assessment, and planning.
• Actively support the organization on multiple projects.
• Prepare project reports, dashboards, and process documentation for stakeholders to effectively make decisions; maintain portfolio reporting.
• Work effectively with key internal and external resources to achieve objectives.
• Communicate status and issues to leadership on a regular basis.
• Build strong partnerships through organization and gain respect from stakeholders.

Education & Experience:

• Bachelor’s degree in Information Technology, Business Administration, or another business-related field required.
• At least 2 years of experience in IT project analysis, project management, and/or process improvement.

Skills and Abilities:

• Strong analytical skills – able to gather and analyze data, identify goals, explore and recommend solutions and implement and evaluate results. Should be able to perceive and analyze problems, develop alternatives, and provide well-founded decisions.
• Excellent communication and interpersonal skills to collaborate with a wide diversity of colleagues in other disciplines and cultures.
• Proven experience in process improvement and documentation.
• Proficient in project management tools and software (e.g., Monday.com, MS Project, PowerBI, SharePoint).
• Proactive approach to problem solving.
• Passion for process improvement and cost reduction.
• Ability to independently plan and organize work; self-motivated and able to drive results.
• Strong customer service and satisfaction orientation.
• Ability to adapt to a fast-paced environment and manage multiple priorities.

Standard and Physical Requirements:

• Position involves sitting long periods, standing, manual dexterity, stooping, bending and minimal lifting.

Alliance Team Members Demonstrate DRIVE:

• Dedicated: Follows through on commitments. Strong say/do.
• Respectful: Acts with integrity and values diverse perspective.
• Innovative: Always looking for a better way; leads change.
• Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
• Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.