Offer summary

Qualifications:

1+ years of experience in a technical customer support role such as Implementation or Solutions Architect., Strong background in project management and navigating complex tech stacks., Experience with Email Service Providers (ESP) or Customer Data Platforms (CDP) is preferred., Detail-oriented, organized, and comfortable learning new software..

Key responsabilities:

Onboard customers to new products and formulate go-to-market strategies.

Project manage product implementations involving multiple stakeholders.

Collaborate with Account Managers and Customer Success to enhance customer onboarding experiences.

Translate customer feedback into product requirements and inform product strategy.

Job description

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Attentive Team

Have you ever received text message marketing from your favorite brand with an incredible offer? Did you know that effective text message marketing is by far the highest ROI marketing channel? And did you know that customers are increasingly preferring to interact with brands through text? That is what we do at Attentive. We help the world’s largest brands interact with their customers at the right time and with the right message. Our platform powers more than 400 million messages per day, approaching 100 billion per year.

About the Role

Attentive’s Strategic Programs team is looking for a dynamic Associate Project Manager with a strategic mindset to help accelerate the rollout of our most innovative products and solutions. In this role, you will partner closely with Product, Customer Success, and cross-functional teams to drive the successful launch, adoption, and optimization of new products. You will play a key role in refining operational processes to enhance efficiency and scale, ensuring seamless execution.

This role offers the opportunity to impact one or multiple high-impact projects, including our latest AI innovations. Success in this role requires strong collaboration across engineering, sales, marketing, product, and design to define go-to-market strategies and ensure our newest innovations drive meaningful results for our customers.

What You'll Accomplish

Onboard customers to Attentive’s newest products and solutions by working with our product leads to formulate and launch a GTM strategy, and growing a strong customer adoption and performance

Project manage product implementations that may involve a number of stakeholders & multiple work streams to ensure success.

Develop and implement solutions to complex customer problems using the Attentive suite of tools

Support Product Leads and Sr. Project Managers with launches while learning project management and technical solution best practices

Collaborate closely with our Account Managers and Customer Success team to deliver the ideal customer onboarding experience

Translate customer feedback into specific product requirements

Work cross-functionally with Product, Product Marketing, and Enablement to inform the product strategy and roll out best practices for using Attentive’s newest innovations

Your Expertise

1+ years of experience supporting customer's in a technical nature (Implementation, Sales Engineering, Solutions Architect, etc.) required

Experience with an ESP, CDP, etc. is strongly preferred

Strong background in project management and navigating complex tech stacks

Comfortable learning new software (for design, data management, and internal tools)

Creativity in expanding product rollouts and vision for a product roadmap

Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our customers

Thrive in a fast paced, innovative work environment

Extremely detail oriented and organized

Passionate about personally bringing innovative products to market

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $56,000 - $75,000 annually + equity + benefits

- Our salary ranges are determined by role, level and location

#LI-ML1 #LI-DNI

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

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