Implementation Engineer

• Deliver quality products and services.
  
• Achieve the satisfaction of our internal and external clients.
  
• Encourage in our team the importance of training to grow professionally and personally through development plans.
  
• Comply with the applicable legal and regulatory requirements.
  
• Promote continuous improvement of the quality management system.
  

• You have 2+ years of experience in ERP (Enterprise resource planning), software implementation, and WMS (Warehouse management system).
  
• You are proficient in customer success, data mapping, data migration, and data validation.
  
• English - Native or fully fluent.
  

• Collaborate with clients in North America to understand their business needs and goals.
  
• Customize ERP and WMS software solutions to meet client requirements.
  
• Execute data uploads and migrations from legacy systems, ensuring accuracy and completeness.
  
• Conduct system testing and troubleshooting to identify and resolve issues promptly.
  
• Perform data mapping and validation to ensure data integrity and consistency.
  
• Utilize advanced techniques in Excel, CSV, and text data manipulation and analysis.
  
• Communicate effectively via email with clients and internal teams for updates and feedback.
  
• Ensure successful software implementation and customer success.
  
• Provide training and support to clients throughout the implementation phase.
  
• Demonstrate excellent communication and project management skills.
  
• Collaborate with cross-functional teams to deliver high-quality solutions on time and within budget.
  
• Stay updated on industry trends and best practices in ERP and WMS implementation.
  

Requirements

• 2-4 years of experience in software implementation, ERP/WMS configuration, or a related field.
  
• Bachelor's degree in Computer Science, Information Technology, or a related field.
  
• Experience with ERP and WMS platforms (e.g., SAP, Oracle, Microsoft Dynamics, Manhattan Associates).
  
• Proven track record in data validation and ensuring the accuracy of uploaded data.
  
• Familiarity with Agile methodologies.
  
• Strong understanding of logistics processes and supply chain management.
  
• Exceptional English communication skills, both verbal and written.
  
• Proficiency in email communication, virtual meetings, and customer success strategies.
  
• Strong problem-solving skills and attention to detail.
  
• Customer-focused mindset and commitment to exceptional service.
  

Benefits

• We're certified as a Great Place to Work.
  
• Opportunities for advancement and growth.
  
• Paid time off.
  
• Formal education and certifications support.
  
• Benefits with partner companies.
  
• Referral program.
  
• Flexible working hours.