Sr. Development Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

ABOUT THE OPPORTUNITY…

The Iron Mountain Digital Solutions team is looking for a leader who is able to independently build and lead projects across multiple service lines with varying degrees of complexity. The Development Manager will be responsible for working closely with DS teams to prepare comprehensive action plans, including resources, timeframes and budgets for projects, drafting vendor delivery policies, preparing technical summary reports for management, organizing and participating in stakeholder meetings.

The Development Manager must possess good communication, persuasion and leadership skills to bring teams together to deliver common goals and objectives in a fast moving, changing and highly performing environment.
This role also requires strong time management, risk management, and communication skills, along with the ability to collaborate effectively with clients and internal teams to deliver projects on deadline.

Responsibilities

• Responsible for planning, leading and executing a successful project independently with and seamlessly transitioning the customer to the account support team.  

• Responsible for developing internal and external workflows along with associated training documents across multiple service lines with guidance from SME 

• Responsible for analyzing and putting appropriate plans in place to mitigate risk.  Identifies, tracks and resolves project issues as they arise.  Communicates risks and escalates issues to senior management when required.  

• Responsible for supporting multiple complex projects spanning multiple service lines globally and delegating project tasks where appropriate to leverage expertise.

• Develop implementation strategies and detailed plan to support strategies   

• Makes recommendations on how best to navigate both internally within Iron Mountain and externally within the customer’s organization to access resources and build consensus regarding project strategy and direction.  

• Serves as the day-to-day contact for the customer during the project.  

• Validates the first few invoice cycles are accurate, so that any customer issues regarding their invoice are addressed promptly.  

• Manages internal project teams as required to execute project work and meet customer’s expectations.  

• Develops and manages weekly status reports, meeting notes and action item logs.  

• Leads both internal and external team meetings to assist with open communications and reporting project progress.  

• Utilizes reporting tools to measure and communicate progress, quality and compliance to the program.  

• Assists customers in the development of internal communications to educate and train the customer’s user community.  

• Identifies potential product and services opportunities during the project. 

• Responsible for mentoring others within the Customer Implementation team 

Customer Experience

• Responsible for building the first impression Customer relationship

• Continuous improvement of the customer experience to build more loyalty amongst our customers.

• Active listening with our customers to understand their needs and determine ways to solve them.

• Being empathetic with customers when solving their problems to understand how they are feeling.

• Pivoting to new challenges and being able to adjust as necessary to provide a consistent and positive experience.

Qualifications

• Minimum of 10 years of overall professional business and technical experience required.

• Prior experience working with Java, spring and angular / React UI.

• Extensive experience in developing and implementing enterprise-level applications using Java programming language, along with a deep understanding of the Spring Framework ecosystem, including Spring Boot, Spring MVC, Spring Data, and Spring Security. 

• Proficiency in building dynamic and responsive user interfaces using modern JavaScript frameworks such as Angular or React, and a solid understanding of front-end development concepts, including HTML, CSS, and JavaScript.

• Experience dealing with business processes and systems.

• Concrete experience as a Project Manager with a proven track record on medium to complex projects in an onshore/offshore model.

• Experience across multiple organizations and multiple verticals.

• Experience with records management, government, health, finance, insurance or other regulations regarding document management.

• Demonstrates leadership through the ability to get things done. Advocates change and can influence through strong collaboration and teamwork

• Proven customer facing experience, internal/external written and verbal communication, interpersonal and analytical skills.   

• Ability to multitask and prioritize issues in a complex environment.   

• Excellent customer service and organizational skills.   

• Must be detail-oriented.   

Education / Experience:  

Bachelor’s degree in Management or related field preferred or equivalent work experience. / Requires 5 plus years of proven project management experience in a matrix environment