System Manager of Clinical Communications

Overview:

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

This is a remote position.

Job Summary / Purpose

The Clinical Communications Manager is responsible for overseeing clinical communication strategies. This professional develops and implements communication plans and programs that promote our clinical services, relay important medical information, and supports the needs of both our clinical teams and patients. The manager

will also play a vital role in informing crisis communication and reputation management strategies related to clinical matters.

Essential Key Job Responsibilities

• Develop and execute a strategic communication plan that promotes the organization's clinical services and initiatives.
• Collaborate with various clinical departments to effectively communicate their achievements, breakthroughs, and updates to both internal and external stakeholders.
• Design and implement processes for timely and accurate clinical communication during crisis and emergency situations.
• Manage communication of complex medical and scientific information, translating it into digestible, relatable content for various audiences.
• Work with the PR and marketing departments to ensure alignment and consistency in communication of clinical matters.
• Oversee updates to clinical content on the external website and internal intranet.
• Drive patient preference, engagement and satisfaction through effective clinical communication.
• Evaluate the effectiveness of clinical communications policies and strategies, adapting them as necessary.

Required Education, Skills and Experience

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field. Master's degree preferred.
• Minimum of 6 years of experience in healthcare communications, with deep experience and knowledge of clinical operations.
• Knowledge of healthcare and medical terminologies and technologies.
• Experience in reputation management and online/social media monitoring.
• Experience managing external PR agencies and vendors.
• Proficiency in media monitoring and PR software/tools.
• Proficiency in digital communication platforms and tools.