Project Support Specialist - UK Based

Who We Are:

Blanchard® is the global leader in management training. For nearly 40 years, Blanchard® has been creating the best managers in the world, training over 150,000 people each year. From the award-winning First-time Manager program—based on the best-selling business book, The New One Minute Manager®, to SLII®, the most widely taught leadership model in the world, Blanchard is the expert in management training across all levels of an organization and is the provider of choice by Fortune 500 companies as well as small to medium businesses, governments, and educational and nonprofit organizations

Blanchard is seeking a detail-oriented and proactive Project Support Specialist (PSS) to provide essential administrative and operational support to our client-facing teams. In this key role, you'll help ensure smooth project delivery through efficient task execution, resource coordination, and top-notch internal service.

Salary Range: £25,000 – £28,000

This is a UK based position. Candidates must reside in the United Kingdom to be considered.

Duties include:

Performs a variety of, high volume project-related tasks in partnership with Project Managers,including butnot limited to:

• Resource scheduling – On behalf of Project Managers, the PSS will research and schedule trainer resources by utilizing scheduling platform to: run availability searches, adding client training sessions to the system, and provide updates/confirmation to Project Managers.
• On behalf of Project Managers the PSS will complete order entry for products and services. Orders are placed in NetSuite. This work includes returns, exchanges, and shipping orders to individuals who may be globally dispersed.  Perform basic order/data entry into the computer, checking inventory availability, delivery dates and other pertinent information as requested
• Utilizing Kantata, our project management software, the PSS will complete initial project set up for new clients. This includes initiating the project in NetSuite, syncing to Kantata, selecting appropriate project templates, and adding resources to tasks.
• Performs Tech Checks, new Vendor Setup, and various project task support
• Initiates contracting records in Gateway (Blanchard’s contracting system) and processes standard form Contracts
• Coordinates the launch and summary of standard Blanchard and customized course evaluations for post-event follow up and provides to Project Manager.
• Provides course demos to clients by providing access in our online system, Blanchard Exchange and completes miscellaneous research and reporting as requested by Project Manager or Client Services Center of Excellence.
• Meeting scheduling and support – with direction from a Project Manager, sends meeting placeholders to learning journey participants, schedules client interviews/meetings for Consulting Partners, etc.
• Assists in the day-to-day technical and administrative support of the Client Services team
• Works with little direction to complete daily tasks assigned by Project Managers and/or Client Services Center of Excellence.
• Must be able to build trust with assigned Project Managers by consistently completing tasks on time with a high level of attention to detail.
• Receive calls typically via Microsoft Teams, and emails, responds to questions and requests
• Research, track, and solve non-routine problems, interacting with appropriate departments and/or individuals with minimal guidance providing documentation as needed
• Tracks completion of tasks when appropriate in Project Management software, Kantata.
• Resolve customer request for adjustments in order and billing inquiries, within established guidelines, with minimal input from supervisor
• Coordinate and provide administrative duties for special events and/or projects as needed
• Participate in team meetings to share best practices and recommend process and system improvements

Knowledge, Skills & Abilities

• Strong interpersonal skills; able to build trust and collaborate effectively
• Excellent time management, prioritization, and problem-solving abilities
• Flexible and adaptable in fast-paced, changing environments
• Self-motivated with a focus on meeting deadlines and compliance
• Clear and professional communicator (verbal and written)
• Skilled at handling client concerns with diplomacy and care
• Familiarity with Blanchard’s products, services, and systems is a plus

Aptitude

• Detail-oriented, task-focused, and highly organized
• Able to manage multiple priorities with minimal supervision
• Positive, professional, and resilient under pressure
• Committed to delivering exceptional customer service

Education & Experience

• Associate’s degree with 3+ years in customer or project support (or equivalent experience)
• Experience coordinating projects, programs, or events
• Proficient in Microsoft Office 365 and NetSuite; knowledge of Kantata and Smartsheet is a plus
• Willingness to travel up to 2% for meetings and events

Why Blanchard?

Blanchard offers a unique, purpose-driven culture where team members are encouraged to be authentic, transparent, and collaborative. As a company committed to excellence in leadership development, we empower our sales team to make a meaningful impact through our transformative solutions. Join us in shaping leaders and driving growth with a company that values every contribution.

 Join a team that values precision, accountability, and impactful support. If you're ready to make a difference behind the scenes, we’d love to hear from you.

Blanchard is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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