Offer summary

Qualifications:

Undergraduate degree in a relevant field., MSFT Dynamics Certification is required., Minimum of 5 years of experience in SalesOps/RevOps as a business administrator for Dynamics., Strong problem-solving, analytical, and data management skills, including proficiency in Excel, SQL, and BI tools..

Key responsabilities:

Serve as the Business Administrator and partner with IT’s System Administrators.

Provide Help Desk support and manage CRM user tickets and system changes.

Develop and implement automated workflows and optimize processes for efficiency.

Create reports, dashboards, and training materials for end users and managers.

Job description

Job Description : Senior Manager, MSFT Dynamics Business administration

The Opportunity

Do you love helping users discover and grow how they use MSFT Dynamics? Do you enjoy a mixture of projects that grow your technical, operational, and enablement skills? We are looking for a strong Business Administration to help us take our MSFT Dynamics and operational processes to the next level.

The Role

Looking for a seasoned Business Admin with strong operational and communication skills, who can manage day-to-day run the business and work collaboratively on change the business projects. The person should have a strong interest in the commercial tech stack, AI and other emerging technologies, and data management. Ideally, this person should have a strong end user experience orientation and enjoy working in a dynamic environment as we take the company to the next level of CRM capability.

Roles & Responsibilities

Serve as the Business Administrator with deep partnership with IT’s System Administrators
Provide Help Desk support to Advantage’s CRM users including troubleshooting, managing tickets, developing reports, changes to system due to business changes (e.g., hierarchy)

Develop and implement automated workflows, approvals, and processes to improve efficiency.
Optimize processes working with Ops team-mates and business users.
Develop reports, dashboards, and forms tailored.
Manage routine changes in configuration, naming, etc. that should not require System Admin support.

Be a subject matter expert on Dynamics and how it is used at Advantage.
Work with training to develop end user and manager training including:

User Training & Support
Maintain documentation on the systems including a business written data dictionary.
Onboarding new users

Build out reporting for different part of the business within a common framework.

Monitors usage and adoption including providing recommendations on how to improve.

Support Advantages’ Win/Loss Reporting in CRM for Branded Services
Develop KPIs dashboards for executives, leaders, and managers.
Develop Marketing automation capabilities with Communications and IT teams to set up strong lead management processes.
Own and manage Dynamic licenses.
Work with all levels of the organization from CXO to front-line staff.
Open to applying emerging technologies (e.g., Generative AI) that will accelerate insights and free up capacity for higher value activities.
Work on ad-hoc projects and requests.

Requirements

Undergraduate degree
MSFT Dynamics Certification
5 years of work experience in SalesOps/RevOps working as a business administrator for Dynamics; Ideally across Marketing, Sales, Customer Success, and Service Delivery
Strong problem solving and analytical skills with proven outcomes.
Good data management skills including excel, SQL and BI tools (PowerBI, Tableau, etc.) needed.
Strong written, oral, and conversational skills
Interest in CPG and retailing preferred.
Strong work ethic who overcomes obstacles routinely
Relationship builder

Remote position

Job Will Remain Open Until Filled

Required profile